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I am a patient from Montfort and this comment is about my own experience

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Share you experience:

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This is what happened:

What follow-up or improvements do you expect after sharing this feedback with us?:

What will happen next?

In the case of a compliment:

We will share your message with the people involved
If you agree, we may publish your message anonymously in the Journal Montfort

In the case of a complaint or a suggestion:

Within two business days, you will receive an acknowledgement of receipt for your message
We will analyze the situation and make the necessary follow-ups with the departments concerned
Within 14 working days following the acknowledgement of receipt, we will share with you the results of our analysis and the recommendations put in place, if any. We will ask for your feedback and if you have any other suggestions
We will then communicate these recommendations to the appropriate teams to ensure the improvement of care and services at Hôpital Montfort

Note: Depending on the complexity of the situation, we may need more time to gather all the necessary elements to properly analyze the situation. If this is the case, we will contact you to keep you informed of the next steps.