Share a comment

We want to hear about your experience at Montfort.

IMPORTANT!

If your comment concerns a person currently hospitalized and you are at Montfort, please:

speak to the staff concerned, or, if this option is unsatisfactory,
speak to the person in charge of the unit concerned, or, if you are still dissatisfied,
fill in the form below.

You can also submit your comments by telephone, at 613-746-4621, ext. 2263.

What type of comment would you like to make?

A complaint

A compliment

A suggestion

Have you already spoken with the unit’s manager?

Yes

No

Does this comment concern you personally or is it based on the experience of someone close to you?

I am a patient from Montfort and this comment is about my own experience

My comment relates to the experience of a loved one, who is a Montfort patient

Patient's last and first name

My last and first name

Date of birth of patient

My email

My telephone

My relationship to the patient

Last and first name

Telephone

Email

Date of birth

Share you experience:

Service | Unit:

Date of the event:

This is what happened:

What follow-up or improvements do you expect after sharing this feedback with us?:

What will happen next?

In the case of a compliment:

We will share your message with the people involved
If you agree, we may publish your message anonymously in the Journal Montfort

In the case of a complaint or a suggestion:

Within two business days, you will receive an acknowledgement of receipt for your message
We will analyze the situation and make the necessary follow-ups with the departments concerned
Within 14 working days following the acknowledgement of receipt, we will share with you the results of our analysis and the recommendations put in place, if any. We will ask for your feedback and if you have any other suggestions
We will then communicate these recommendations to the appropriate teams to ensure the improvement of care and services at Hôpital Montfort

Note: Depending on the complexity of the situation, we may need more time to gather all the necessary elements to properly analyze the situation. If this is the case, we will contact you to keep you informed of the next steps.