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Share a comment

We want to hear about your experience at Montfort. 


If your comment concerns a person currently hospitalized and you are at Montfort, please:

  1. speak to the staff concerned, or, if this option is unsatisfactory, 
  2. speak to the person in charge of the unit concerned, or, if you are still dissatisfied,
  3. fill in the form below.

You can also submit your comments by telephone, at 613-746-4621, ext. 2263.

What type of comment would you like to make?
Have you already spoken with the unit’s manager?
Does this comment concern you personally or is it based on the experience of someone close to you?
Share you experience:

What will happen next?

In the case of a compliment:

  • We will share your message with the people involved
  • If you agree, we may publish your message anonymously in the Journal Montfort

In the case of a complaint or a suggestion:

  • Within two business days, you will receive an acknowledgement of receipt for your message
  • We will analyze the situation and make the necessary follow-ups with the departments concerned
  • Within 14 working days following the acknowledgement of receipt, we will share with you the results of our analysis and the recommendations put in place, if any. We will ask for your feedback and if you have any other suggestions
  • We will then communicate these recommendations to the appropriate teams to ensure the improvement of care and services at Hôpital Montfort

Note: Depending on the complexity of the situation, we may need more time to gather all the necessary elements to properly analyze the situation. If this is the case, we will contact you to keep you informed of the next steps.