Community Services

The Assertive Community Treatment Team (ACT) is a team of mental health professionals who provide specialized services to individuals with severe and persistent mental illness. Our team provides support and accompaniment in the person's living environment.

What is the ACT's mission?

To offer individualized, person-centered services with the goal of improving quality of life, increasing autonomy and empowering individuals.

Who is part of the ACT?

  • psychiatrist
  • team leader and team manager
  • program assistant
  • occupational therapist
  • social worker
  • nurses
  • community rehabilitation and addictions workers
  • peer support worker

What services are available?

Treatment

  • Assessment and symptom management
  • Pharmacotherapy
  • Individual therapy
  • Integrated treatment of mental health and substance abuse problems

Rehabilitation

  • Housing support
  • Assistance with daily living (medication management, budgeting, grocery shopping, etc.)
  • Educational support
  • Employment support
  • Socialization and recreation
  • Skill development

Other services

  • Crisis intervention
  • Advocacy
  • Family and social support and education
  • Partnership with other resources

The ACT's services are available Monday to Friday, 8am to 4pm.

For crisis intervention outside of these hours, contact the City of Ottawa Mental Health Crisis Line at 613-722-6914 or 1-866-996-0991.

Who can use the ACT's services?

Our team serves French-speaking individuals 18 years of age and older who live in the Ottawa area.

Our services are aimed primarily at people who have been diagnosed with schizophrenia, mood disorders or other psychotic disorders (e.g. schizoaffective disorder).

Services are also provided to individuals who are experiencing significant difficulties in housing, social, employment or educational functioning.

These individuals often have the following characteristics:

  • Frequent and/or long-term hospitalization
  • Non-compliance with medication
  • Presence of a concurrent substance abuse problem
  • High level of need in several areas of their lives

To receive services, patients must be referred by one of the following professionals

  • Family physicians
  • Psychiatrists
  • Community agencies
  • Hospitals
  • Individuals with the mental health condition(s) in question
  • Family and friends
  • Health care professionals

The Central Intake Committee receives referrals to all Assertive Community Treatment Teams in Ottawa. Applications are then forwarded to the appropriate ACT team, which will assess the individual to determine eligibility.

For more information or to obtain a service request form, please contact the team at 613-688-1083.

Our center provides services in both English and French to people suffering from mental health disorders and psychosocial stress. Our team is made up of members of the regulated health professions and includes occupational therapy, psychiatry, psychology and social work.

What services do we provide?

  • assessment
  • referral
  • education
  • individual, group, couple and family therapy
  • psychiatric consultation

Who can benefit from our services?

You can receive services if you are 16 years of age or older and live in the United Counties of Prescott-Russell.

How to obtain these services?

It is possible to request services by contacting us by phone or in person. A family doctor or a community organization can also refer the patient to our services. We offer psychiatric consultations following a referral from physicians.

Services are available by appointment only, from 8:00 a.m. to 4:00 p.m. We are not an emergency service.

Contact

Telephone number: 613-446-5139
Toll free number: 1-800-267-1453
Fax number: 613-446-5256

2741 Chamberland Street
Suite 206
Rockland, Ontario
K4K 0B8

We have also established a service location in Casselman.

A Community Treatment Order (CTO) is ordered by a doctor to allow a person to receive treatment and supervision in the community within the parameters of a community treatment plan. The plan outlines the medications, medical appointments and other aspects of care the doctor believes are necessary to allow the person to live in the community, rather than remain in the hospital. These are developed by a doctor, the client (or a substitute decision-maker), and any other individual or organization that will assist the patient in the community.

A physician referral is required. Please download the CTO referral form and call your doctor. 

The Montfort CTOC Coordinator provides services to the Ottawa population and to the rural areas of the Champlain territory. For more information, please contact the Community Treatment Order Coordinator at 613-746-4621 ext. 3564 or otmc-cto@montfort.on.ca.

Hours of operation:
Monday to Friday: 8 a.m. to 4 p.m. 

Additional Notes

Patients with an appointment will receive 
an automated reminder by phone, up to
5 days prior to their appointment. 


This service requires a medical referral from your physician.


Coordinates

Consult each service's tab to find out its contact information.


ACT Team: 613-688-1083


Prescott-Russell: 613-446‑5139


CTOC: 613-746‑4621 x 3564


CTOC fax: 613-907-8017