Being a patient-partner

Share your impressions of your experiences at Montfort and other healthcare centres to improve the quality of care and services offered at Montfort.

A person with experience as a patient, or a patient's loved one, within the last five years, who would like to share their experience on a voluntary basis in order to improve the patient experience. Patient-partners come from a variety of backgrounds, age groups and cultures.

To be considered a patient-partner, it is not necessary to have received care and services at Montfort. The patient-partner may have received care and services in another healthcare environment and still be considered as a patient-partner at Hôpital Montfort.

Patient-partners must have some understanding of spoken and written French. 

As a patient-partner, you represent the voice of our patients.

You voluntarily participate in improvement activities and share your valuable insights on how our services impact patients. In other words, you help us meet the needs of our patients, their families and the community.

You may offer input on anything that affects patients, such as the policies, programs and practices that shape the care and services offered at Montfort.

You will receive a free parking pass when volunteering at patient-partner activities.

You control how you spend your time and decide how much time you wish to volunteer as a patient-partner. You may also wish to join a research committee or a working group.

Here are examples of activities that patient-partners have worked on:

• designing the hospital’s main entrance (short consultation)
• shortening wait times on the surgical ward (project over many months)
• assessing patient meals (activity of 2 to 3 hours a few times per year)

Patient-partners:

• share Hôpital Montfort's values, mission and vision
• are able and willing to share their points of view in a constructive way as part of a group
• are active listeners and demonstrate strong interpersonal skills
• value others and can look beyond their own personal experiences
• collaborate with the other patient-partners and the members of the Montfort team
• want to understand the healthcare system and learn more about it
• are able to resolve conflicts 
• are sensitive to ethical issues
• have a professional attitude and are open-minded, positive, reliable, punctual and dedicated
• share the group's passion