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We appreciate your patience.
Welcome to Hôpital Montfort. We are pleased to accompany you throughout your visit to Emergency. Each year, over 50 000 people visit the Emergency department at Montfort.
If you need urgent medical care, call 911 or go to the Emergency at the hospital nearest you.
In preparation for your visit
Here is some information to make your visit to the Emergency Department a success.
Montfort Emergency is open to everyone, regardless of age or place of residence.
Patients who hold a Quebec health insurance card, and who require follow-up with a specialist after their visit to Emergency, will be redirected to their family physician, or to a walk-in clinic in Quebec. Consult the Information for Quebec residents visiting the Emergency section, below, for more information.
Things to bring:
For your visit to Emergency, bring:
your health card
a list of your medications and allergies
the telephone number of the person who can be contacted in case of emergency, and who can pick you up when you are ready to leave the hospital, if necessary
Since wait times may be longer, also bring :
food and beverages (or change for vending machines) items for entertainment (reading, etc.)
Montfort is not responsible for the loss, damage or theft of your personal belongings. It is therefore important that you do not bring any valuables or large sums of money with you during your visit.
a charger for your phone
Parking and Access to Emergency
f you drop someone off at Emergency, you can use one of two short-term parking spaces in front of the Emergency door. After dropping the person off, you must park your vehicle in another parking space.
You can use the metred parking spaces located close to Emergency, or the patient and visitor parking lots. Consult the Parking page for more information.
To access Emergency, use the Emergency entrance, located to the left of the hospital’s main entrance. Access to Emergency is controlled and it cannot be accessed from inside the hospital.
Click here to consult the approximate Emergency Wait time .
During your visit
When you arrive, you will be greeted by a nurse who will ask you a few questions. The nurse will then ask you to proceed to the waiting room until you are called for triage.
When the triage nurse is ready to see you, your name will be called. This nurse is specially trained to assess your health condition. You will be asked questions about the reason for your visit, and your symptoms will be assessed using the Canadian Triage and Acuity Scale (CTAS), which has five levels:
Canadian Triage and Acuity Scale (CTAS)
Level 1: Resuscitation – Conditions that are threats to life or limb
Level 2: Emergent – Conditions that are a potential threat to life, limb or function
Level 3: Urgent – Serious conditions that require emergency intervention
Level 4: Less urgent – Conditions that relate to patient distress or potential complications that would benefit from intervention
Level 5: Non-urgent – Conditions that are non-urgent or that may be part of a chronic problem
This assessment is used to determine the severity of your condition and the order of priority for you to see a physician.
Once triage is completed, the nurse will redirect you to the waiting room or the appropriate area in Emergency, depending on your condition. If necessary, your condition will be reassessed while you are waiting. The triage nurse is available at all times if you have questions or if your condition changes.
No one knows our patients better than their loved ones. Montfort permits the presence of loved ones at all times and in all units. However, so as not to overcrowd the limited space in Emergency, only one visitor at a time is permitted at the patient’s bedside. A “quiet time” is in effect from 9 p.m. to 6 a.m.
Is there food?
The hospital does not provide anything to eat or drink during a stay in Emergency.
You can purchase coffee, drinks, snacks and sandwiches from the vending machines near triage, or go to one of our food services options.
Before you leave
For your safety, we encourage you to wait to see a physician before leaving. If you decide to leave Emergency before seeing a physician, advise a staff member. A visit to Emergency incurs costs for the hospital, even if you leave without seeing a physician.
Moreover, if you underwent tests or examinations during your visit, you will not be able to obtain the results if you leave.
Will I have to pay for my visit to Emergency?
You will be billed for your visit to Emergency if you do not have a health insurance card. The table below indicates some of the current fees, for your information. These fees can change without notice.
You are a Canadian resident, but you forgot your health insurance card
You are a visitor from abroad
Visit to Emergency
Meeting with a physician
$ 1 599
$ 1 923
If you are in one of these situations, call Reception at 613‑746‑4621, extension 2702, for more information. If you are covered by a private health insurance plan, be sure to inform the Reception clerk.
Alternatives to Emergency
If you have a health concern that is not necessarily critical, here are some alternatives to coming to an Emergency Department:
make an appointment with your family doctor
If you do not have a family doctor, contact Health Care Connect (Ontario patients) or the Guichet d'accès à un médecin de famille (Quebec patients)
A pharmacist can refill your prescriptions or prescribe treatment for certain health problems
call HealthConnect Ontario or Info-Santé (in Quebec) at 811
Information for Quebec residents coming to the Emergency
We realize that many patients from the Outaouais region choose to come to Montfort's Emergency Department.
In order to offer the best possible care and allow to make enlightened decisions, here are the services our Emergency Department can offer to patients from Quebec.
Emergency room physicians are specialized in assessing and treating emergency conditions. Chronic symptoms are best treated by a family physician or, in the absence of a family physician, at a walk-in clinic.
Emergency room physicians at Hôpital Montfort cannot ensure continuity of care for patients insured by the Régie de l’assurance maladie du Québec.
All patients who hold a Quebec health insurance card and require follow-up will be directed to their family physician or to a walk-in clinic in Quebec.
Ontario physicians have no special privileges to order diagnostic tests from neither laboratories nor hospitals in Quebec, or to obtain appointments with Quebec specialists.
Emergency room physicians at Hôpital Montfort do not complete the forms intended for Quebec’s Commission de la santé et de la sécurité du travail(CSST).
We accept all patients at the Emergency Department regardless of where they come from.
We simply want to inform Quebec patients of the services we are unable to offer during and after their visit to the Emergency Department.
There has been no change in the services provided to Quebec patients who visit the Emergency Department. Their condition is assessed on a case-by-case basis, and we continue to provide the same high-quality service.
As with other Ontario hospitals, it is very difficult for us to transfer Quebec patients to Quebec specialists for monitoring of a chronic disease, or to order diagnostic tests from Quebec or Ontario laboratories.
Our goal is to educate patients who arrive at the Emergency Department in order to clarify what services we can offer.
The majority of Ontario’s specialist physicians do not accept to see Quebec residents on a non-urgent basis.
We have no special privileges to obtain appointments for Quebec residents with Quebec specialists.
In 1988, all provincial and territorial governments except Quebec reached reciprocal billing agreements for physicians’ services provided outside the patient’s province/territory. The fact that Quebec did not ratify this agreement has affected the ability of Ontario specialists to care for Quebec patients.
At this time, obstetrical patients are covered by a regional agreement between the Centre intégré de santé et de services sociaux de l’Outaouais and Ottawa hospitals. This specific matter is therefore not a problem.
Excerpt from the Régie de l’assurance maladie du Québec (RAMQ) Web site:
“Generally speaking, the Régie does not reimburse the full cost of healthcare services received outside Québec and certain services are not covered by the Health Insurance Plan at all. If you receive healthcare outside Québec but don't have private insurance, you are responsible for the portion of the cost not reimbursed by the Régie.”