Emergency Department

Welcome to Hôpital Montfort. We are pleased to accompany you throughout your visit to Emergency.

WARNING! In order to ensure everyone's safety, we are currently allowing one person to accompany a patient at the Montfort Emergency Department

Each year, over 50 000 people visit the Emergency department at Montfort.

If you need urgent medical care, call 911 or go to the Emergency at the hospital nearest you.

In preparation for your visit

For your visit to Emergency, bring:

  • your health card
  • a list of your medications and allergies
  • the telephone number of the person who can be contacted in case of emergency, and who can pick you up when you are ready to leave the hospital, if necessary

Hôpital Montfort is not responsible for any damage, loss or theft of personal belongings. Please do not bring any valuable objects or money with you.

Temps d’attente

Cliquez ici pour connaitre le temps d’attente approximatif à l’Urgence. 

During your visit

When you arrive, you will be greeted by a nurse who will ask you a few questions. The nurse will then ask you to proceed to the waiting room until you are called for triage.

When the triage nurse is ready to see you, your name will be called. This nurse is specially trained to assess your health condition. You will be asked questions about the reason for your visit, and your symptoms will be assessed using the Canadian Triage and Acuity Scale (CTAS), which has five levels:

  • Level 1: Resuscitation – Conditions that are threats to life or limb
  • Level 2: Emergent – Conditions that are a potential threat to life, limb or function
  • Level 3: Urgent – Serious conditions that require emergency intervention
  • Level 4: Less urgent – Conditions that relate to patient distress or potential complications that would benefit from intervention
  • Level 5: Non-urgent – Conditions that are non-urgent or that may be part of a chronic problem

This assessment is used to determine the severity of your condition and the order of priority for you to see a physician.

Once triage is completed, the nurse will redirect you to the waiting room or the appropriate area in Emergency, depending on your condition. If necessary, your condition will be reassessed while you are waiting. The triage nurse is available at all times if you have questions or if your condition changes.

Before you leave

For your safety, we encourage you to wait to see a physician before leaving. If you decide to leave Emergency before seeing a physician, advise a staff member. A visit to Emergency incurs costs for the hospital, even if you leave without seeing a physician.

Moreover, if you underwent tests or examinations during your visit, you will not be able to obtain the results if you leave.

Parking

If you drop someone off at Emergency, you can use one of two short-term parking spaces in front of the Emergency door. After dropping the person off, you must park your vehicle in another parking space.

You can use the metred parking spaces located close to Emergency, or the patient and visitor parking lots. Consult the Parking page for more information. 

Access to Emergency

To access Emergency, use the Emergency entrance, located to the left of the hospital’s main entrance. Access to Emergency is controlled and it cannot be accessed from inside the hospital.

Clientele

Montfort Emergency is open to everyone, regardless of age or place of residence.

Patients who hold a Quebec health insurance card, and who require follow-up with a specialist after their visit to Emergency, will be redirected to their family physician, or to a walk-in clinic in Quebec. Consult the Information for Quebec residents visiting the Emergency section, below, for more information.  

Visitors

No one knows our patients better than their loved ones. Montfort permits the presence of loved ones at all times and in all units. However, so as not to overcrowd the limited space in Emergency, only one visitor at a time is permitted at the patient’s bedside. A “quiet time” is in effect from 9 p.m. to 6 a.m.

What is the wait time?

Click here to find out the approximate Emergency wait time.

 

Will I have to pay for my visit to Emergency?

 

You will be billed for your visit to Emergency if you do not have a health insurance card. The table below indicates some of the current fees, for your information. These fees can change without notice.

 

   
 You are a Canadian resident, but you forgot your health insurance cardYou are a visitor from abroad
Visit to Emergency$ 313$ 939
Meeting with a physician$ 175$ 175
MRI scan$ 533$ 1 599
CT scan$ 641$ 1 923

If you are in one of these situations, call Reception at 613‑746‑4621, extension 2702, for more information. If you are covered by a private health insurance plan, be sure to inform the Reception clerk.

 

Is there food?

The hospital does not provide anything to eat or drink during a stay in Emergency. You can purchase snacks and drinks from the vending machines close to the waiting room, or go to one of our food services options.

What are the alternatives to Emergency?

If you are not seriously ill, you have options other than Emergency:

Consult your family physician or go to a walk-in clinic

If you do not have a family physician, contact Health Care Connect (Ontario patients) or the Québec Family Doctor Finder (Quebec patients).

Consult www.champlainhealthline.ca to find a medical clinic near you.

Obtain telephone advice

Call Telehealth Ontario at 1‑866‑797‑0000 (Ontario patients) or the Info-Santé line at 811 (Quebec patients).


Information for Quebec residents coming to the Emergency

We realize that many patients from the Outaouais region choose to come to Montfort's Emergency Department.

In order to offer the best possible care and allow to make enlightened decisions, here are the services our Emergency Department can offer to patients from Quebec.

  • Emergency room physicians are specialized in assessing and treating emergency conditions. Chronic symptoms are best treated by a family physician or, in the absence of a family physician, at a walk-in clinic.
  • Emergency room physicians at Hôpital Montfort cannot ensure continuity of care for patients insured by the Régie de l’assurance maladie du Québec.
  • All patients who hold a Quebec health insurance card and require follow-up will be directed to their family physician or to a walk-in clinic in Quebec.
  • Ontario physicians have no special privileges to order diagnostic tests from neither laboratories nor hospitals in Quebec, or to obtain appointments with Quebec specialists.
  • Emergency room physicians at Hôpital Montfort do not complete the forms intended for Quebec’s Commission de la santé et de la sécurité du travail (CSST).
  • We accept all patients at the Emergency Department regardless of where they come from.
  • We simply want to inform Quebec patients of the services we are unable to offer during and after their visit to the Emergency Department.
  • There has been no change in the services provided to Quebec patients who visit the Emergency Department. Their condition is assessed on a case-by-case basis, and we continue to provide the same high-quality service.
  • As with other Ontario hospitals, it is very difficult for us to transfer Quebec patients to Quebec specialists for monitoring of a chronic disease, or to order diagnostic tests from Quebec or Ontario laboratories.
  • Our goal is to educate patients who arrive at the Emergency Department in order to clarify what services we can offer.
  • The majority of Ontario’s specialist physicians do not accept to see Quebec residents on a non-urgent basis.
  • We have no special privileges to obtain appointments for Quebec residents with Quebec specialists.
  • In 1988, all provincial and territorial governments except Quebec reached reciprocal billing agreements for physicians’ services provided outside the patient’s province/territory. The fact that Quebec did not ratify this agreement has affected the ability of Ontario specialists to care for Quebec patients.
  • At this time, obstetrical patients are covered by a regional agreement between the Centre intégré de santé et de services sociaux de l’Outaouais and Ottawa hospitals. This specific matter is therefore not a problem.

Are you looking for a family doctor in Quebec?

You must register via the Québec Family Doctor Finder.

To consult a list of walk-in clinics or any other health and social services resources in Quebec, contact Info-Santé at 811, or consult the Répertoire des ressources en santé et services sociaux.

Excerpt from the Régie de l’assurance maladie du Québec (RAMQ) Web site:

“Generally speaking, the Régie does not reimburse the full cost of healthcare services received outside Québec and certain services are not covered by the Health Insurance Plan at all. If you receive healthcare outside Québec but don't have private insurance, you are responsible for the portion of the cost not reimbursed by the Régie.”

ramq.gouv.qc.ca/en/citizens/absence-quebec