Patient Portal

Who do I call if I need help?

To reach technical support (email, password, account, etc.) :

• call 1-833-721-0660, between 8 a.m. and 4 p.m, Monday to Friday, or
• write to ConnectedCare@MyChamp.ca

If you have any questions about your results:

• contact your attending physician

To request a translation or correction to your medical record from Montfort:

• call 613-746-4621, ext. 4903

How do I register?

For now, you can only register for the Patient Portal when you visit Montfort for an appointment, or a hospital stay.

Our registration staff will ask you if you wish to access the Patient Portal. You will be asked to provide a personal e-mail address to be registered and must complete the registration process by following the steps in the confirmation email you will receive.

This only includes patients who have specifically registered for the Patient Portal at registration as of January 18, 2021, onwards. It does not retroactively include patients who have previously visited Montfort.

How do I log in?

If you’ve been signed up for the Patient Portal by a member of our registration team, you will receive a confirmation email that will provide details on how to confirm your account.

This email will come from "Connected Care" with the subject line "Patient Portal Enrollment Invitation / Invitation à vous inscrire au Portail patient".
If you did not receive it, please check your junk mail folder.

To log in, visit the Connected Care website. You will then need to enter your username and your password. If you have forgotten either your username or password, use the prompts on the log in page to reset your account – this will require access to the email you have linked to the account.

How will I be able to access the Patient Portal?

You can access the Patient Portal by:

• connecting from the Internet browser on your mobile device or computer
• using the MHealth application on a mobile device

You can download the "MEDITECH MHealth" mobile application free of charge from the App Store and the Google Play Store.

Internet access is required.

In what language is the Patient Portal available?

The Patient Portal is available in English, French and Spanish. You can change the language of the Portal by clicking on the language button at the bottom of the home page.

The content of some reports may be presented to you in French. You may request a translation by contacting the Access to Information and Privacy Protection Service.

Can my relatives have access to my account?

Yes, you can choose to give access to other people.

When you register for the Patient Portal, you will be the only person to have access to your account. However, once your account is created, you can use the "Shared Access" setting to add people to your account. These may include family members, caregivers or substitute decision makers to whom you have chosen to grant access.

There is no limit to the number of people you can add to your account. You can define "levels" of access for users to ensure that they only have access to the health information you want to share with them.

To set up shared access :

1. Login to your account on the Patient Portal
2. Click on the "Profile" icon in the upper right corner of the screen.
3. On the following page, select the "Shared Account" button to the right of your personal information

You will also be able to remove access that you would have given to someone.

What will I have access to?

By registering to the Patient Portal, you will be able to view your medical history since 2010.

This includes:

• your lab results and reports
• your medical imaging reports
• your medical consultation reports
• your next appointments at the hospital

The content of some reports may be presented to you in French. You may request a translation by contacting the Access to Information and Privacy Protection Service.

Can I consult my results anytime?

It is important to know that you have the choice of when you view your results. There are many options, so only you can make the decision that's right for you. Whether you want to see your results immediately, wait until closer to your next appointment, after your appointment, or review them with your doctor during your appointment, the choice is yours. Carefully consider all your options and the support and information you may need based on your decision.

Does my doctor see my results at the same time as me?

It is likely that you will be able to see your results before your healthcare team, as they review the results of many patients. Your results and any questions you may have about them will be reviewed with you at your next appointment. If your results are urgent for medical reasons, a member of your healthcare team will call you to discuss your results.

Your healthcare team is there to support you so that you fully understand your results and can make informed decisions about your care. Your healthcare team can also refer you to reliable sources of health education and information.

Who do I call if I have questions about my results?

If your results have only recently been posted, please wait for your referring physician to call you to discuss them.

If you still have a question regarding a report or results in the Patient Portal, please call your referring physician only. Do not call the lab or diagnostic technician listed on the report – they will not be able to answer your medical questions.

Can I receive notifications?

The Patient Portal is connected to your medical record. When your results are ready, you will receive an email message informing you that new information is available in your Patient Portal. 

If you have installed the MHealth mobile application and have authorized notifications, you will also receive an alert on your mobile device.

How do I understand the location of my appointment?

You may notice that some appointment and visit locations appear in abbreviated form. This allows a bilingual name to be used in a limited space.

In all cases, HM indicates Hôpital Montfort as the general location, and what follows indicates a specific area or service.

Here are some examples of what you may see, and what it means.

• HM_Méd. de jour/Day med. indicates the Medical Day Unit.
• HM_Mal. Infec./Infec. Disease indicates the Infectious Disease Clinic.
• HM_Chr. 1jr / Day Surgery indicates the Day Surgery Unit.

The room number where you will need to go, if applicable, will be indicated in your appointment instructions.

Where can I find more information from a reliable source?

Not all websites will provide you with accurate health information. Searching the internet can lead to worry or may cause patients to misdiagnose themselves for better or worse. Medical expertise is often required for full interpretation of test results.

Below are some evidence-based websites for health information.

MyPathologyReport

A medical education tool created by doctors and patient partners to help you read and understand your pathology report. Each article introduces the condition or disease and then highlights important features that may be included in a report. There is also a pathology dictionary which provides plain language definitions for many commonly used words and phrases. There is a direct link to MyPathologyreport.ca on your MyChart home page.

MedlinePlus

This service provides information on the symptoms, causes, treatment, and prevention of over 1,000 diseases, illnesses, and health conditions. MedlinePlus has descriptions of more than 150 medical tests used to screen for, diagnose, and guide the treatment of various health conditions. Each description includes what the test is used for, why a health-care provider might order the test, how the test will feel, and what the results may mean.

Mayo Clinic

A trusted source in patient education, the Mayo Clinic website provides resources on tests and procedures, conditions and illnesses.  

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain region – which includes the Ottawa Region – that use the MEDITECH healthcare information system for electronic patient charts.

This partnership includes Arnprior Regional Health, Bruyère, Carleton Place & District Memorial Hospital, Glengarry Memorial Hospital, Hôpital Montfort and Queensway Carleton Hospital.

Connected Care is the name of the project that is bringing the Patient Portal to patients at the CHAMP hospitals.

Can I access my Connected Care Patient Portal account to access my records through the Health app? 

Yes, the Apple integration is available today from your iPhone or other iOS device with the Health app.

Do I need a Connected Care Patient Portal account to access my records on the Health app?

Yes, users must be enrolled in the Connected Care Patient Portal to benefit from the integration of Health Records in the Health app.

How can I be sure my personal health information is secured?

Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s iPhone and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s iPhone passcode, Touch ID or Face ID.

Is this only available for Apple users, or will Android devices have the same capacity?

The integration of the Connected Care Patient Portal is only available with the Health app at the moment. When this becomes available on Android devices, we will inform our clientele.

Will I see everything that I find in the Connected Care Patient Portal within the Health app?

The Health Records provided through the Health app is an extension of the Connected Care Patient Portal, not a replacement. You will be able to see key health information from your health records, such as lab results, prescribed medications at discharge, immunizations, and procedures performed such as Diagnostic Imaging tests, visit summaries and surgical procedures. Reports and upcoming appointments are not viewable within the Health app.

Can my health care team see my health data from Health app (heart rate, activity, steps, sleep, etc.)?

No. The health data flow is one directional to the patient’s iOS device, so your healthcare team will not be able to see it.

Will the information available in my language of choice?

Yes. The Health app works in the language that your Apple device has been setup with. The content of reports will be presented in the language that it was documented in.

Who can I contact if I’m having problems accessing my records through Health app?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).