MyChart Patient Portal

MyChart is a patient portal that allows you to access your medical record, as well as view and update other important information from Hôpital Montfort and 17 other healthcare organizations across the region. It is available through a website or a mobile app.

Log in to MyChart

Features 

With MyChart, you can:

• See the details of future appointments and pre-check-in for them
• Receive appointment reminders
• View after-visit summaries
• Have instant access to finalized test results
• View most notes from your doctor
• Download letters from your doctor that you have asked for (such as a note to miss work or school)
• Answer questionnaires from the comfort of your own home
• Update your medication, allergies and other health issues
• Manage a loved one’s care
• Review your health insurance information
• Review bills that need to be paid (if applicable)
• Make changes to your personal information
• Consent to be contacted for research studies

Log in to MyChart

User guide

Are you new to using MyChart? In this video, you will learn how to navigate various features and customize your homepage to help you find important health information more easily.

Features covered include: creating homepage shortcuts, how the search and navigation features help you quickly find information, how to use the Health Feed, and where to find your billing summary.  

Register for MyChart

Frequently asked questions 

General questions 

What is MyChart and why should I use it? 

MyChart is a free, secure patient portal that gives you access to certain information in your medical record anytime, anywhere. It allows you to easily view your health information and stay informed about your care experience. 

You can view health information from Hôpital Montfort as well as from several other hospitals and healthcare organizations in the region that use the same electronic medical record system. 

When they have the information they need, patients tend to:

• Feel more informed about their health
• Better understand their care
• Have more informed conversations with their healthcare provider
• Discuss questions and concerns more easily
• Be better prepared for appointments

Reviewing information on MyChart also helps to make sure their health information is correct, which reduces errors in their health record. 

Is MyChart free to use? 

Yes. MyChart is a free service offered to our patients.

Is MyChart available in English and French? 

MyChart is available in both English and French. Some documents may be available only in one language. To request a translation (French or English) of a report from Montfort, call 613-746-4621, extension 4903.

How old must I be to have a MyChart account?

You can have your own MyChart account at the age of 12. Parents of children under the age of 12 have control over the account through Proxy.

The partner sites recognize that informed consent for access to personal health information can sometimes be sensitive and challenging for children transitioning to adulthood. For this reason, MyChart deactivates patient accounts at various age milestones.  This gives young patients time to re-evaluate who they want to have access to their MyChart account.

When a patient reaches the age of 12, all access to MyChart is revoked and the patient must request access to their own MyChart account.

At the age of 16, all access to MyChart is again revoked and the patient must resubmit an access request.

At the age of 19, all access to MyChart is again revoked and the patient must resubmit an access request. 

How secure is MyChart? 

We take great care to make sure your health information is kept private and secure. We control access by using secure activation codes, personal usernames, passwords, and other processes. Each person controls their own password, and the account cannot be accessed without that password.

Your personal health information in MyChart is stored and maintained in Ontario and is encrypted for top security. MyChart has been reviewed for compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and other related legislation. 

What are research studies, and can I update my preference about being contacted? 

Research is crucial for saving lives and improving care at Hôpital Montfort and around the world. If you provide your permission, researchers can contact you about research that may be relevant to you and improve care for others.

To update your preference:

• In MyChart, navigate to Resources > Research Studies
• Choose if you would like to participate in research studies
• Create a research preference profile

Transition from Connected Care to MyChart

When will Montfort transition to MyChart? 

Hôpital Montfort will adopt the MyChart patient portal in late October 2026.

Why are you changing the patient portal?

Starting in late October 2026, Hôpital Montfort will be using Epic, a new electronic health record system, along with MyChart, its patient portal.

MyChart gives you easy, secure access to more of your health information and helps make it easier to coordinate your care across multiple healthcare organizations in the region. You can view your test results, reports, appointments, questionnaires, and more.

With a single MyChart account, you can access your electronic health record at Hôpital Montfort and 15 other participating hospitals and healthcare organizations across Ontario.

I already have a MyChart account with another healthcare organization. Do I need to create a new one?

No. If you already have a MyChart account with a participating organization, no action is required. Health information from participating organizations will automatically appear in your account.

The Atlas Alliance will include a network of 18 healthcare organizations across our region and beyond (new partners are shown in bold and marked with an asterisk):

• * Almonte General Hospital
• * Arnprior Regional Health
• * Carleton Place & District Memorial Hospital
• Deep River and District Health
• * Glengarry Memorial Hospital
• Group Health Centre (Sault Ste. Marie)
• Hawkesbury and District General Hospital
• Kemptville District Hospital
• * Hôpital Montfort
• * Pembroke Regional Hospital
• * Queensway Carleton Hospital
• Renfrew Victoria Hospital
• St. Francis Memorial Hospital
• The Ottawa Hospital
• The Ottawa Hospital Academic Family Health Team
• * The Royal Ottawa Mental Health Centre
• University of Ottawa Heart Institute
• Winchester District Memorial Hospital

When will the current Connected Care patient portal close, and what will happen to my information?

The Connected Care patient portal will remain available until December 18, 2026, giving you time to download any documents you wish to keep.

Three years of information from Connected Care, the patient portal used at Montfort prior to late October 2026, will be automatically transferred to MyChart.

After December 18, 2026, access to certain information will require a formal request for access to information, and fees may apply.

Set up and activation 

What do I need to use MyChart? 

To use the desktop version of MyChart, you will need:

• A device (phone, tablet or computer) that connects to the Internet
• An up-to-date browser (such as Google Chrome or Firefox)
• Your log-in information

To use the mobile MyChart app, you will need:

• A smart phone
• Access to the internet to install the app
• Your log-in information

Some updates to MyChart require a more recent version of IOS. To take advantage of these updates, please ensure your device is running the IOS 16.2 software version or later. If you have a previous version, you will still be able to use MyChart without the most recent updates. 

I already have a MyChart account with another healthcare organization. Do I need to create a new one?

No. If you already have a MyChart account with a participating organization, no action is required. Health information from participating organizations will automatically appear in your account.

The Atlas Alliance will include a network of 18 healthcare organizations across our region and beyond (new partners are shown in bold and marked with an asterisk):

• * Almonte General Hospital
• * Arnprior Regional Health
• * Carleton Place & District Memorial Hospital
• Deep River and District Health
• * Glengarry Memorial Hospital
• Group Health Centre (Sault Ste. Marie)
• Hawkesbury and District General Hospital
• Kemptville District Hospital
• * Hôpital Montfort
• * Pembroke Regional Hospital
• * Queensway Carleton Hospital
• Renfrew Victoria Hospital
• St. Francis Memorial Hospital
• The Ottawa Hospital
• The Ottawa Hospital Academic Family Health Team
• * The Royal Ottawa Mental Health Centre
• University of Ottawa Heart Institute
• Winchester District Memorial Hospital

How do I sign up for MyChart? 

You can sign up for a MyChart account by using a activation code that is just for you.  You can get an activation code by:

• Asking the registration clerk for one at your next appointment; they will send a code with instructions to your registered email address;
• Using the MyChart activation code on your After-Visit Summary;
• Completing the online registration form found on the MyChart login page. Click on Sign Up now, under New User, then click on Sign Up Online.

I just received my activation code. Now what? 

1. From the MyChart login page, go to the “New User” section and click “Sign Up Now.”
2. Enter your activation code (if not automatically entered) and other personal verification information, such as your health card number and your date of birth.
3. On the next page, choose the following:
   1. MyChart username - This should be something that others wouldn’t be likely to guess but easy for you to remember.
   2. Password - Your password must be at least eight characters long and include at least one character or a number and must be different from your username. Choose a password that you don’t use for other websites.
4. On the next page, choose whether you want to receive an email when there is new information available in your MyChart account. If you choose to receive email alerts, enter your email address.

How long will the activation code be valid for? 

To protect your health information, the activation code will expire after 14 days of it being issued. To receive a new code, contact MyChart Support or ask for access at your next appointment. 

Why should I have an email address to use MyChart? 

If you choose to receive email notifications when new information is added to your MyChart account, you will need to provide an email address. An email address is also required if you need to reset your MyChart username or password.

How do I install the MyChart app?

To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.” Please select the name of the organization where you receive care before signing in. If you selected the wrong organization, click “Switch organization” above the log-in details. 

Can I sign up on behalf of a loved one? 

Only the patient or their designated power of attorney for medical purposes can request access to MyChart. In some cases, a substitute decision maker can also access a patient’s MyChart account. The organization may require legal documents before granting access to a substitute decision-maker.  

Can I give someone else access to my MyChart? 

MyChart offers two ways to share access to your MyChart account: Proxy access and Share Everywhere.  You can find both in the application under “Share my Record.”

Proxy Access: using the “Share with People” function, you can invite and refuse another person’s access to your MyChart account. When inviting someone to have access to your record, you will need to enter:

• The person’s name
• The person’s email address

Once complete, they will receive an email inviting them to access your account. The recipient must have a MyChart account to accept the invitation.

Share Everywhere: using the “Connect with Hospitals and Doctors” function, you can give one-time access with Share Everywhere. Simply generate the Share Code by adding the recipient’s name and give the Share Code and website address (www.shareeverywhere.com) to the person. This code is only valid for 60 minutes. 

How do I login to MyChart? 

• In your web browser, search for Epic MyChart to access the login page.
• Enter your MyChart username and password and click Sign In.

How can I download the MyChart app? 

The MyChart app is the fastest and most secure way to access your account from a mobile device. The app supports convenient biometric sign-in features, such as fingerprint or facial recognition, making it easier to log in.

To download the MyChart app free of charge:

• Open the App Store (iPhone) or Google Play Store (Android)
• Search for the “MyChart” app by Epic
• Download and install the app
• Open the app
• Search for your healthcare organization or “Atlas Alliance”, then select the appropriate organization to sign in
• Sign in using your MyChart username and password

Once you have signed in, the app may prompt you to enable facial recognition or fingerprint sign-in. If you choose to enable these features, you will be able to access your account more quickly in the future.

Your health record

Which medical records will I see in MyChart? 

Your MyChart account will hold records from all partner sites, also known as the Atlas Alliance, that you’ve visited.

The types of health records available in MyChart include:

• Outpatient progress notes and consultations
• Inpatient consultations
• Lab results if the test was ordered by a doctor in the Atlas Alliance
• Imaging reports if the imaging was performed at an organization in the Atlas Alliance
• Discharge summaries
• After-visit summaries
• Patient Instructions and more

Which organizations share the same MyChart patient portal (Atlas Alliance members)?

Starting in late October, the following organizations will share the same Epic electronic health record platform and the associated MyChart patient portal (new partners are shown in bold and marked with an asterisk):

• * Almonte General Hospital
• * Arnprior Regional Health
• * Carleton Place & District Memorial Hospital
• Deep River and District Health
• * Glengarry Memorial Hospital
• Group Health Centre (Sault Ste. Marie)
• Hawkesbury and District General Hospital
• Kemptville District Hospital
• * Hôpital Montfort
• * Pembroke Regional Hospital
• * Queensway Carleton Hospital
• Renfrew Victoria Hospital
• St. Francis Memorial Hospital
• The Ottawa Hospital
• The Ottawa Hospital Academic Family Health Team
• * The Royal Ottawa Mental Health Centre
• University of Ottawa Heart Institute
• Winchester District Memorial Hospital

How far back does the Hôpital Montfort health information available in MyChart go?

Three years of information from Connected Care, the patient portal used at Hôpital Montfort before the transition in late October 2026, will be automatically transferred to MyChart. The Connected Care portal will remain available until December 18, 2026, giving you time to download any documents you wish to keep.

After December 18, 2026, access to certain information will require a formal access-to-information request, and fees may apply.

What information won't I see in MyChart?

• Nursing notes
• Inpatient progress notes
• Allied health notes (with some exceptions)
• Mental health notes (with some exceptions)
• Diagnostic images

Why do I see blood work done outside of these partner sites? 

The Electronic Medical Record is integrated with a provincial laboratory information system that gets your historical lab work when you arrive for an appointment or visit. When that registration occurs, your historical labs become viewable in MyChart. 

When can I see my test results in MyChart? 

The only results you’ll see in MyChart are those that are marked Final, Completed, or Corrected/Amended.

In most cases, these will be available to you at the same time as they are to your care team. Sometimes you may see those results before they do. It is important to know that you have a choice when to review your results. You can choose:

• To view your results as soon as they are available
• To wait until closer to your appointment date
• To wait until after your appointment, or
• To view them with your doctor during the appointment.

Every patient and situation is unique.

Some reasons why you may want to view results right away:

• Having access to your results can give you time to prepare questions for your health-care team
• Waiting for results can be difficult for some patients

Some reasons why you may want to wait to view results:

• Having a person with medical expertise with you can help you interpret the test results correctly
• Trying to interpret results on your own can cause worry and anxiety

The choice is yours. Carefully consider all possible options and what support you might want.

How do I see my test results? 

In MyChart, under ‘My Record’ click on the “Test Results” Tab. On the “Test Results” page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the reports are complete. Results are organized from most recent to least recent based on the date of the test. 

How do I see clinical notes in MyChart? 

To view clinical notes, log on to MyChart, under ‘My Record’ click on the ‘Visits’ tab. You’ll see any available clinical notes under the “After Visit Summary” or “Notes” tab. 

Some of my health information on MyChart is incorrect. What should I do? 

Your MyChart information comes directly from your electronic medical record at your hospital. If you think some information may be wrong, please contact the health records department of the hospital where you receive care. 

Does changing my personal information in MyChart affect the information in my hospital's health record?

Yes. Since MyChart and your hospital health record are linked, any changes you make to your personal information section within MyChart will instantly update in your health record. Similarly when hospital staff change information your health record, an email notification is sent to you advising you that the same change has been made in MyChart. 

Can I add my pharmacy to MyChart? 

Yes. Under “Medications,” go to “Manage My Pharmacies” and add or remove your pharmacy from a list.

Appointment and case confirmation SMS

What are appointment and case (procedure) text messages?

You can choose to receive text messages to help you keep track of upcoming appointments and procedures with Atlas Alliance organizations.

When you receive a confirmation message, you can reply to let your care team know that you plan to attend. The message will come from the five-digit number 28527.

You cannot use these messages to cancel or reschedule an appointment or procedure, ask questions or send personal health information. If you do not reply, your appointment or procedure will remain scheduled.

What will the text message look like?

The message will come from 28527 and identify the Atlas Alliance as the sender. You may want to save this number in your contacts.

The message will include instructions for confirming your appointment or procedure.

How do I confirm my appointment or procedure?

Follow the instructions in the text message. You may be asked to reply with a word or number, such as YES or 1.
Reply using only the word or number shown in the message.

Will I receive a message after I confirm?

Yes. After you confirm, you will receive another text message letting you know that your appointment or procedure has been confirmed.

If you cannot confirm by text, contact the clinic directly.

What should I do if my reply does not work?

Check the instructions in the message and try again.

When you reply:

• Use the word or number shown in the message.
• Do not add other words, punctuation or emojis.
• Reply from the same phone that received the message.

If you still cannot confirm, contact the clinic directly. Not confirming by text does not cancel your appointment or procedure.

Can I cancel or reschedule by text message?

No. You can only use the text message to confirm that you plan to attend.

To cancel, reschedule or ask a question, contact the clinic directly at the phone number provided. 

What happens if I do not reply to confirm?

Your appointment or procedure remains scheduled unless you communicated directly with the clinic.

Contact the clinic if you are unsure about the status of your appointment.

Can I confirm more than one appointment?

If you have more than one appointment on the same day, you may receive one message asking you to confirm all of them. Follow the instructions in the message.

How do I start receiving confirmation text messages?

You must agree to receive text messages before the Atlas Alliance can send them to you.

You can:

• Text START to 28527.
• Turn on text messages in your MyChart communication preferences.
• Ask registration or clinic staff to update your preferences.
• Contact MyChart Support.

In MyChart, open the menu and select Account Settings, followed by Communication Preferences.

Do I need a MyChart account?

No. You do not need a MyChart account to receive confirmation messages if you have agreed to receive text messages.

If you have a MyChart account, you can use it to review and update your communication preferences.

How do I stop receiving text messages?

You can:

• Text STOP to 28527.
• Update your communication preferences in MyChart.
• Ask registration or scheduling staff to update your preferences.
• Contact MyChart Support.

Texting STOP to 28527 stops both appointment and procedure confirmation messages from the Atlas Alliance.
If you use text messages to verify your identity when signing in to MyChart, you will continue to receive those security codes.
Choosing not to receive text messages does not cancel your appointments or procedures.

What if I stopped the messages by mistake?

Text START to 28527 to begin receiving messages again. You can also update your communication preferences in MyChart.

Will I be charged for the text messages?

There is no fee from the Atlas Alliance for these messages. Standard text message or data charges from your mobile service provider may apply.

Will I receive messages in my preferred language?

If your preferred language is selected in Epic during registration or check-in is available for these messages, you will receive them in that language. If a translation is not available, the message will be sent in English.

Languages offered: English, Arabic, Danish, German, Spanish, Finnish, French, Dutch, Portuguese, Russian, Swedish, Tagalog, Vietnamese, and Chinese (Simplified).

What should I do if my telephone number changes?

Update your telephone number:

• In the Personal Information section of MyChart.
• By contacting your clinic or hospital.
• By contacting MyChart Support.

You will need to agree to receive text messages at your new number.

Why did I receive a message for someone else?

You may receive a message for someone else if:

• You are their parent, legal guardian or authorized MyChart proxy.
• Your telephone number was added to their health record by mistake.
• The telephone number in their health record is out of date.

Do not share or forward the message. If you think you received it by mistake, contact the clinic so the patient’s information can be updated.

How is my personal information protected?

Confirmation messages contain limited information about your appointment or procedure. Do not forward the message or share its contents with others.

Text messages will contain only the minimum information necessary to help you confirm your appointment or procedure. To protect your privacy, detailed health information will not be included in text messages.

The Atlas Alliance will never ask you to provide your password, banking information, credit card information, or personal health information by text message. If you receive a message requesting this information, do not respond.

Because text messages may be viewed by anyone with access to your mobile device, please do not forward messages or share their contents with others.

Will I still receive automated telephone calls?

Depending on the organization in the Atlas Alliance, you may receive an automated telephone call, a text message or both, depending on the type of appointment and your communication preferences.

Stopping text messages does not stop automated telephone calls.

What happens if I manage another patient’s MyChart account?

If you are a parent, legal guardian or authorized MyChart proxy, you will receive SMS reminders if the underlying account does, i.e., their communications preferences are what controls communication. Your personal account has separate preferences. 

Billing

How can I pay hospital invoices through MyChart?

You can pay your hospital bills directly through MyChart — securely, conveniently and with flexible options. You can choose to log into your MyChart account or use the new “Pay as Guest” option to make a payment without setting up a MyChart account.  

You can also view your payment history and download receipts for insurance or tax purposes (MyChart account is required). 

Are payments through MyChart secure?

Yes. Your payment information is protected with advanced encryption and tokenization. This means your credit card details are never stored in MyChart or at Hôpital Montfort. Instead, a secure token is generated for each transaction. Two-factor authentication is automatically enabled for all users to help protect your account. 

Can I set up a payment plan? 

Yes, MyChart supports payment plan options. You can set this up in the Billing section by selecting “Set up payment plan” and choosing the payment amount.

You will receive an email 3 days in advance of your credit card being charged your monthly payment.

MyChart only shows payment plans that use a credit card saved in MyChart. If you set up a payment plan over the phone and did not save a credit card in MyChart first, it will not appear in your account.  

To fix this:  

• Log in to your MyChart account and add your credit card under “Add a payment method”. 
• After your card is saved, call or email the Finance Department and ask them to add your payment plan under your saved credit card in MyChart.  

IMPORTANT: For security reasons, please do not email  your credit card number. 

How do I get a receipt? 

Receipts are available under the Billing Documents tab in MyChart. You can view your payment history and download receipts for any completed transactions. If you’ve opted into paperless billing, you’ll receive an email notification when new statements are available. 

To obtain an itemized bill for insurance or tax purposes, go to the Details tab under your invoice balance details in MyChart, where you’ll find a “Get itemized bill” link. You can enter a date range, and the system will give you a detailed breakdown of charges and payments. The itemized bill will be available under the Billing Documents tab once created. 

How can I receive an email confirmation after making a payment or setting up a payment plan?

Check your communication preferences under your MyChart account profile and enable Payment Activity notifications under Billing.

Troubleshooting

I forgot my password/username. What should I do? 

Under the login information for MyChart, click either “Forgot Password?” or “Forgot Username?” After confirming your personal information, your username or password will be emailed to your registered email address. Please enter your health card number without spaces, dashes, or the OHIP version code. 

My account is locked. What should I do? 

After five failed attempts at signing in to your MyChart account, the system locks the account.  Please reset your password.

After five failed attempts to reset your password, the system restricts all access. Please contact MyChart Support to reactivate your account. 

I have a new family doctor. Can I update their information in MyChart?

You cannot currently update your family doctor through MyChart. You can have this updated on your next visit by speaking to the registration clerk. 

How do I change the notifications I receive from MyChart?

You can update all your communication preferences directly within MyChart by navigating to Account Settings > Communication Preferences. Here, you can set your preferences to how you would like to receive notifications.

Can I cancel my MyChart account? 

Yes. You can contact MyChart Support to deactivate your account at any time.

Qu'est-ce que l'authentification à deux facteurs (A2F)?

Two-factor authentication (2FA) adds a required extra layer of security to your MyChart account. When you log in, you may be asked to enter a one-time verification code. The code can be sent to your email, mobile phone by text message (SMS) or an authentication app, depending on your settings.

This helps protect your personal health information and makes sure only you access your account.

How can I receive my verification code?

When you log in, choose how you would like to receive your verification code:

• Email
• Text message (SMS) to your mobile phone (To receive verification codes by text message (SMS), make sure your mobile phone number is correct and up to date in MyChart). Standard text messaging rates may apply, depending on your mobile phone plan and service provider. 
• An authentication app (ex. Google Authenticator, Microsoft Authenticator, Auty or the built-in app on your phone)

How can I get help? 

To contact the MyChart technical support team (email, password, account access, etc.): 

• Call 613-737-8478 between 8 a.m. and 4 p.m., Monday to Friday, or email mychart@myatlasalliance.ca. 

For questions about your results: 

• Contact your physician or healthcare provider. 

To request information related to your medical record from Hôpital Montfort: 

• Call 613-746-4621, extension 4903, or email infoprivee@montfort.on.ca.