Staying at Montfort

At Montfort, we want you to feel at home. Your well-being is our number one priority.

During your stay

Hospital staff will do everything possible to ensure that you are comfortable and treated with dignity and compassion. During your stay, please feel free to ask questions or raise any concerns you may have. Cell phones, smartphones and PDAs are permitted in the hospital. We ask that you show respect for those around you.

Please note that Montfort is a scent free environment; wearing scented products is not recommended for patients and visitors.

Personal effects

We recommend that you bring all of your identity cards, your provincial health card, your personal health insurance card, your file number with the Workplace Safety and Insurance Board (if applicable) and a credit card.

You will need to bring, according to your personal needs:

• pyjamas or nightgowns;
• a bathrobe;
• slippers or interior shoes (anti-skid);
• underwear;
• a toothbrush and toothpaste;
• a comb or hair brush soap as well as shampoo;
• deodorant;
• tissues.

You may also want to bring:

• denture cream and container;
• a shaving kit;
• mouthwash;
• moisturizer;
• lip balm;
• sanitary napkins;
• contact lens case and solution;
• a shower cap.

You may wish to bring books and magazines, hobby items or games that are not too cumbersome. Free Internet access is available via the public Wi-Fi network "Montfort_Public".

Montfort is not responsible for the breakage, loss or theft of personal effects. It is important that you do not keep your valuable items nor a large sum of money with you during your stay.

Patients Meals

Our Nutrition department offers you balanced meals based on the Canada Food Guide. Menu requests for patients are filled two days in advance; this means that for the first two days of your stay, you might not be able to pre-select the food you will receive.

If the doctor prescribes a special diet for you, your meals will be created accordingly. You should also let a member of your care team know if you have any food allergies or dietary restrictions.

Starting on April 8th and lasting several weeks, renovation work will be carried out in the dishroom. Due to the renovation we will be serving all patient meals on disposable, compostable dishes. 

Meal times 

Breakfast: between 7:30 a.m. and 8:30 a.m.
Lunch: between 11:30 a.m. and 12:30 p.m.
Dinner: between 5 p.m. and 6 p.m.

Telephone

A telephone is offered in every room for you to make local phone calls during your stay.

You may receive calls between 8 a.m. and 10 p.m. every day. In order to enjoy good communications during your stay, you should give out your number to your loved ones as soon as possible. If you change rooms during your stay, make sure you give them your new phone number.

There are public telephones on every floor. A telephone device for the hearing impaired is available at the Information desk.

Cell phones, smartphones and PDAs are permitted in the hospital. We ask that you show respect for those around you.

Boutique

The Boutique, run by our volunteers, is located near the main entrance. You may purchase small gifts (such as stuffed animals, flowers and jewellery); stationery; pharmacy items; lottery tickets; snacks (chocolate, chewing gum, etc.); magazines and newspapers. The shop is currently closed. 

You can ask for assistance from our spiritual and religious services team, simply by asking a member of your health care team.

Mail

The hospital is responsible for receiving and sending letters and parcels. A staff member ensures distribution of mail.
To mail a letter, use the mailbox located at the main entrance. Our boutique, located near the main entrance, sells postage stamps.

Make sure your name and room number are clearly indicated on correspondence.

To send mail to a patient, address it as follows:

Name of patient, room number
Hôpital Montfort
713 Montréal Road
Ottawa, Ontario K1K 0T2

Please allow 2 to 3 days for local mail delivery by regular post.

Smoking cessation

Smoking is not allowed on the hospital's property. 

If you still wish to smoke, you will have to go to Montreal Road. Smoke from tobacco products is a proven health hazard, as a provider of health-care services we strive for a smoke-free environment for our employees, volunteers, patients and visitors. We all breathe the same air. 

We can help you quit smoking!

Deciding to quit smoking is one of the best things you can do for your health. The health benefits of quitting can be felt as early as 20 minutes after your last cigarette!

Our health-care providers can assist patients who want to quit smoking now or in the future. They help patients get ready to quit, provide support while the person is quitting and arrange for medication to help the person quit smoking if appropriate.

Many resources are available in the community to help you quit. The following sites can give you more information and support as you make this important change in your life.

• Quitting Smoking – City of Ottawa Resources
• Canadian Cancer Society
• Smokers Helpline