Make a payment

Pay a bill in MyChart

Frequently Asked Questions

How can I pay hospital invoices through MyChart?

You can pay your hospital bills directly through MyChart — securely, conveniently and with flexible options. You can choose to log into your MyChart account or use the new “Pay as Guest” option to make a payment without setting up a MyChart account.  

You can also view your payment history and download receipts for insurance or tax purposes (MyChart account is required).

For more information, please contact the appropriate organization’s Finance Department.

Can my family members pay my bills for me?

Yes. Family members or other trusted people can now pay your bill by using the “Pay as Guest” option. 

How can I make a payment without a MyChart account (Pay as Guest)?

You can now pay your hospital bills online using the Pay as Guest option in MyChart — no MyChart account required. Here’s how:

• Go to the MyChart login page (via MyChart).
• Click on “Pay as Guest”.
• Enter your guarantor number and last name to securely access your billing account.
• Review your outstanding balance.  

Select your preferred payment method and complete the transaction.

Are payments through MyChart secure?

Yes. Your payment information is protected with advanced encryption and tokenization. This means your credit card details are never stored in MyChart or at Hôpital Montfort. Instead, a secure token is generated for each transaction. Two-factor authentication is automatically enabled for all users to help protect your account.  

Can I request a refund?

MyChart does not currently offer a built-in option to request a refund. If you need to cancel or reverse a payment, please email the concerned hospital’s Finance Department.

Can I set up a payment plan?

Yes, MyChart supports payment plan options. You can set this up in the Billing section by selecting “Set up payment plan” and choosing the payment amount. For more flexible plans, contact the Finance Department to discuss arrangements available to you.

Will I be notified about an upcoming charge to my credit card under my payment plan?

You will receive an email 3 days in advance of your credit card being charged your monthly payment. 

How do I get a receipt?

Receipts are available under the Billing Documents tab in MyChart. You can view your payment history and download receipts for any completed transactions. If you’ve opted into paperless billing, you’ll receive an email notification when new statements are available. 

How do I get an itemized receipt?

To obtain an itemized bill for insurance or tax purposes, go to the ''Details tab'' under your invoice balance details in MyChart, where you’ll find a “Get itemized bill” link. You can enter a date range, and the system will give you a detailed breakdown of charges and payments. The itemized bill will be available under the Billing Documents tab once created. 

What fees can I pay through MyChart?

With MyChart payments patients can pay for hospital costs from their hospital visit. This can include things like crutches, a private room, or an ambulance ride.  

MyChart cannot be used to pay for doctor fees, medication from a pharmacy or dental services.

For more information on fees, see the “Visiting and hospitalization expenses” page.

What other ways can I pay?

The following payment methods are available: online through MyChart using a credit card; by mail by returning the payment slip at the bottom of your invoice; by phone at 613-746-4621, ext. 2127; or in person using a credit or debit card.

Why can't I see the details of all my payment plans in MyChart?

MyChart only shows payment plans that use a credit card saved in MyChart. If you set up a payment plan over the phone and did not save a credit card in MyChart first, it will not appear in your account.  

To fix this:  

• Log in to your MyChart account and add your credit card under “Add a payment method”. 
• After your card is saved, call or email the Finance Department and ask them to add your payment plan under your saved credit card in MyChart.

IMPORTANT: For security reasons, please do not email  your credit card number.  

Can I save the same credit card at more than one Atlas Alliance hospital?

Yes, but there are some important things you should know.  

All Atlas Alliance hospitals use the same secure payment system called MyChart Gateway. When you save a credit card, the system does not store your card number. Instead, it creates a secure code (called a token) that stands in for your card. This token is used for future transactions.  

If you try to save the same card at more than one hospital, the system may create only one shared token. Because the same secure code may be shared between hospitals, errors can sometimes happen, for example: 

What happens if one hospital removes the saved card?  

If your card is removed at one hospital, it may stop working at another hospital, too. This could cause an error when you try to make or schedule a payment. 

Why might a payment be declined? 

To protect you from fraud, the payment system watches for duplicate activity. If two hospitals try to charge the same card for the same amount around the same time, the system may block one of the payments. This can happen even when both payments are correct.

Are you working to fix these issues? 

Yes. We are actively working with our payment partners to make this process better. Our goal is to make saving and using your card across multiple hospitals easier and more reliable in the future. 

Why am I not getting an email confirmation after making a payment or setting up my payment plan?

Please check your communication preferences under your MyChart account profile and enable Payment Activity notifications under Billing.