In order to ensure everyone's safety during the COVID-19 pandemic, we are not currently allowing visitors to accompany patients at the Montfort Emergency Department, except under certain conditions.
Welcome to Hôpital Montfort. We are pleased to accompany you throughout your visit to Emergency.
Each year, more than 54 000 people visit the Emergency at Montfort, Ontario’s Francophone academic hospital.
If you need urgent medical care, call 911 or go to the Emergency at the hospital nearest you.
In preparation for your visit
For your visit to Emergency, bring:
- your health card
- a list of your medications and allergies
- the telephone number of the person who can be contacted in case of emergency, and who can pick you up when you are ready to leave the hospital, if necessary
Hôpital Montfort is not responsible for any damage, loss or theft of personal belongings. Please do not bring any valuable objects or money with you.
During your visit
When you arrive, you will be greeted by a nurse who will ask you a few questions. The nurse will then ask you to proceed to the waiting room until you are called for triage.
When the triage nurse is ready to see you, your name will be called. This nurse is specially trained to assess your health condition. You will be asked questions about the reason for your visit, and your symptoms will be assessed using the Canadian Triage and Acuity Scale (CTAS), which has five levels:
- Level 1: Resuscitation – Conditions that are threats to life or limb
- Level 2: Emergent – Conditions that are a potential threat to life, limb or function
- Level 3: Urgent – Serious conditions that require emergency intervention
- Level 4: Less urgent – Conditions that relate to patient distress or potential complications that would benefit from intervention
- Level 5: Non-urgent – Conditions that are non-urgent or that may be part of a chronic problem
This assessment is used to determine the severity of your condition and the order of priority for you to see a physician.
Once triage is completed, the nurse will redirect you to the waiting room or the appropriate area in Emergency, depending on your condition. If necessary, your condition will be reassessed while you are waiting. The triage nurse is available at all times if you have questions or if your condition changes.
For your safety, we encourage you to wait to see a physician before leaving. If you decide to leave Emergency before seeing a physician, advise a staff member. A visit to Emergency incurs costs for the hospital, even if you leave without seeing a physician.
Moreover, if you underwent tests or examinations during your visit, you will not be able to obtain the results if you leave.
If you drop someone off at Emergency, you can use one of two short-term parking spaces in front of the Emergency door. After dropping the person off, you must park your vehicle in another parking space.
You can use the metred parking spaces located close to Emergency, or the patient and visitor parking lots. Consult the Parking page for more information.
Access to Emergency
To access Emergency, use the Emergency entrance, located to the left of the hospital’s main entrance. Access to Emergency is controlled and it cannot be accessed from inside the hospital.
Montfort Emergency is open to everyone, regardless of age or place of residence.
Patients who hold a Quebec health insurance card, and who require follow-up with a specialist after their visit to Emergency, will be redirected to their family physician, or to a walk-in clinic in Quebec. Consult the Information for Quebec residents visiting the Emergency page for more information.
No one knows our patients better than their loved ones. Montfort permits the presence of loved ones at all times and in all units. However, so as not to overcrowd the limited space in Emergency, only one visitor at a time is permitted at the patient’s bedside. A “quiet time” is in effect from 9 p.m. to 6 a.m.
Frequently asked questions
What is the wait time ?
Click here to find out the approximate Emergency wait time.
Will I have to pay for my visit to Emergency?
You will be billed for your visit to Emergency if you do not have a health insurance card. The table below indicates some of the current fees, for your information. These fees can change without notice.
|You are a Canadian resident, but you forgot your health insurance card||You are a visitor from abroad|
|Visit to Emergency||$ 359||$ 718|
|Meeting with a physician||$ 175||$ 175|
|MRI scan||$ 749||$ 1 498|
|CT scan||$ 786||$ 1 572|
If you are in one of these situations, call Reception at 613‑746‑4621, extension 2702, for more information. If you are covered by a private health insurance plan, be sure to inform the Reception clerk.
Is there food?
The hospital does not provide anything to eat or drink during a stay in Emergency. You can purchase snacks and drinks from the vending machines close to the waiting room, or go to one of our food services options.
What are the alternatives to Emergency?
If you are not seriously ill, you have options other than Emergency:
Consult your family physician or go to a walk-in clinic
Consult www.champlainhealthline.ca to find a medical clinic near you.
Obtain telephone advice
Call Telehealth Ontario at 1‑866‑797‑0000 (Ontario patients) or the Info-Santé line at 811 (Quebec patients).