How is the Emergency Department wait time calculated?
Wait Time shown is based on the maximum time the majority of patients (4 out of 5) will wait to see a physician for a comprehensive assessment or treatment.
Why are you displaying Emergency Room wait times?
Knowing the approximate wait time is part of Montfort’s commitment to transparency, reducing stress for patients and staff, and empowering patients on their medical journeys.
How often is the wait time updated?
The wait time information presented on this webpage is updated every 15 minutes.
Disclaimer
Patients will be seen based on their medical condition and the severity of their situation. Wait times can change significantly and immediately. The wait times posted is not guaranteed.
Hôpital Montfort disclaims all liability for the use of this information and for any claims, actions, demands or suits arising from such use.
Emergency Department
Welcome to Hôpital Montfort. We are pleased to accompany you throughout your visit to Emergency. Each year, over 50 000 people visit the Emergency department at Montfort.
If you need urgent medical care, call 911 or go to the Emergency at the hospital nearest you.
In preparation for your visit
Here is some information to make your visit to the Emergency Department a success.
Clientele
Montfort Emergency is open to everyone, regardless of age or place of residence.
Patients who hold a Quebec health insurance card, and who require follow-up with a specialist after their visit to Emergency, will be redirected to their family physician, or to a walk-in clinic in Quebec. Consult the Information for Quebec residents visiting the Emergency section, below, for more information.
Things to bring
For your visit to Emergency, bring:
your health card
a list of your medications and allergies
the telephone number of the person who can be contacted in case of emergency, and who can pick you up when you are ready to leave the hospital, if necessary
Since wait times may be longer, also bring :
food and beverages (or change for vending machines) items for entertainment (reading, etc.)
Montfort is not responsible for the loss, damage or theft of your personal belongings. It is therefore important that you do not bring any valuables or large sums of money with you during your visit.
a charger for your phone
Parking and Access to Emergency
f you drop someone off at Emergency, you can use one of two short-term parking spaces in front of the Emergency door. After dropping the person off, you must park your vehicle in another parking space.
You can use the metred parking spaces located close to Emergency, or the patient and visitor parking lots. Consult the Parking page for more information.
To access Emergency, use the Emergency entrance, located to the left of the hospital’s main entrance. Access to Emergency is controlled and it cannot be accessed from inside the hospital.
During your visit
When you arrive, you will be greeted by a nurse who will ask you a few questions. The nurse will then ask you to proceed to the waiting room until you are called for triage.
When the triage nurse is ready to see you, your name will be called. This nurse is specially trained to assess your health condition. You will be asked questions about the reason for your visit, and your symptoms will be assessed using the Canadian Triage and Acuity Scale (CTAS), which has five levels:
Canadian Triage and Acuity Scale (CTAS)
Level 1: Resuscitation – Conditions that are threats to life or limb
Level 2: Emergent – Conditions that are a potential threat to life, limb or function
Level 3: Urgent – Serious conditions that require emergency intervention
Level 4: Less urgent – Conditions that relate to patient distress or potential complications that would benefit from intervention
Level 5: Non-urgent – Conditions that are non-urgent or that may be part of a chronic problem
This assessment is used to determine the severity of your condition and the order of priority for you to see a physician.
Once triage is completed, the nurse will redirect you to the waiting room or the appropriate area in Emergency, depending on your condition. If necessary, your condition will be reassessed while you are waiting. The triage nurse is available at all times if you have questions or if your condition changes.
Visitors
No one knows our patients better than their loved ones. Montfort permits the presence of loved ones at all times and in all units. However, so as not to overcrowd the limited space in Emergency, only one visitor at a time is permitted at the patient’s bedside. A “quiet time” is in effect from 9 p.m. to 6 a.m.
Is there food?
The hospital does not provide anything to eat or drink during a stay in Emergency.
You can purchase coffee, drinks, snacks and sandwiches from the vending machines near triage, or go to one of our food services options.
Before you leave
For your safety, we encourage you to wait to see a physician before leaving. If you decide to leave Emergency before seeing a physician, advise a staff member. A visit to Emergency incurs costs for the hospital, even if you leave without seeing a physician.
Moreover, if you underwent tests or examinations during your visit, you will not be able to obtain the results if you leave.
Will I have to pay for my visit to Emergency?
You will be billed for your visit to Emergency if you do not have a health insurance card. The table below indicates some of the current fees, for your information. These fees can change without notice.
You are a Canadian resident, but you forgot your health insurance card
You are a visitor from abroad
Visit to Emergency
$ 313
$ 939
Meeting with a physician
$ 175
$ 175
MRI scan
$ 533
$ 1 599
CT scan
$ 641
$ 1 923
If you are in one of these situations, call Reception at 613‑746‑4621, extension 2702, for more information. If you are covered by a private health insurance plan, be sure to inform the Reception clerk.
Mental Health Emergency Zone
Patients in need of urgent mental health care can benefit from a dedicated space within Montfort’s Emergency Department; the Mental Health Emergency Zone. The zone offers a calm and safe environment, enabling personalized care for patients, who can begin their recovery during their visit to the Emergency Department.
During triage, upon arrival to the Emergency Department, patients requiring mental health care will be directed to the Mental Health Emergency Zone. The zone can accommodate up to 10 patients, in four rooms (including two sensory rooms) and six comfortable waiting spaces. The space also includes a shower and bathroom dedicated to patients in this zone, as well as a secure workstation for the care team.
Alternatives to the Emergency Department
If you have a health concern that worries you but is not necessarily urgent, here are some alternatives to consider before going to the Emergency Department:
We are aware that many patients in the Outaouais region of Quebec choose to come to the Montfort Hospital Emergency Department.
In order to offer the best possible services and enable patients to make an informed choice, here is some information about the services offered by the Montfort Hospital Emergency Department for patients in Quebec
Emergency department physicians specialize in assessing and treating acute and urgent conditions. Chronic symptoms are best treated by a family physician or, if you do not have a family physician, at a walk-in clinic.
Emergency physicians at Hôpital Montfort are unable to provide follow-up care for patients insured by the Régie de l’assurance maladie du Québec (Quebec Health Insurance Board).
Any patient who has a Quebec health insurance card and requires follow-up care with a specialist will be referred to their family physician or to a walk-in clinic in Quebec.
Ontario physicians do not have privileged access to request diagnostic tests from Quebec laboratories or hospitals, nor to obtain appointments with specialists in Quebec.
Emergency physicians at Hôpital Montfort do not fill out forms for the Commission de la santé et de la sécurité du travail du Québec (CSST).
We accept all patients who come to the Emergency Department, regardless of where they are from.
We simply want to inform patients from Quebec about the services we can offer them during their visit to the Emergency Department and afterward.
There is no change to the services offered to patients from Quebec who come to the Emergency Department.
Each patient’s condition is assessed on a case-by-case basis, and we continue to provide high-quality care.
Our goal is to inform patients when they come to the Emergency Department, in order to clarify which services we are able to provide.
Most specialists in Ontario do not accept Quebec residents for non-urgent consultations.
We do not have any special access to refer patients to specialists in Quebec.
In 1988, all provincial and territorial governments except Quebec signed a reciprocal billing agreement for medical services provided outside a patient’s home province or territory. Quebec’s decision not to participate in this agreement affects the ability of Ontario specialists to provide care for Quebec patients.
No. Currently, a regional agreement with the Centre intégré de santé et de services sociaux de l’Outaouais and Ottawa hospitals covers obstetric patients. This specific situation is therefore not an issue.
Excerpt from the website of the Régie de l’assurance maladie du Québec (RAMQ):
“Generally, RAMQ does not fully reimburse health services received outside Quebec. In addition, some services are not covered by the health insurance plan. If you do not have private insurance when receiving care outside Quebec, the portion not reimbursed by RAMQ will be your responsibility.”
