In order to ensure everyone's safety during the COVID-19 pandemic, patient visits are limited to two designated visitors or care partners, and for exceptional circumstances. In addition, no visits are allowed to a unit if and when there is a COVID-19 outbreak.
Loved ones are welcome to visit a patient at any time at Hôpital Montfort, and in all areas of the hospital, except for the operating room. Research shows that the presence of family and friends results in better care and improved communications, contributing to positive experiences.
Children under 14 years of age must be accompanied by an adult and must be supervised at all times. To promote patient recovery and convalescence, some restrictions may apply in certain departments.
Patients also have the option of restricting visiting hours during their stay in order to rest.
In the case of shared rooms, it is important to be mindful of the other people in the room and to respect the quiet time, between 9 p.m. and 6 a.m.
Before visiting a patient at the hospital, please consult the Outbreak Management page to ensure that there are no visit restrictions.
Operating Room, Day Surgery and Recovery Room
Visitors are not permitted in these units.
Mental Health Program – in patient services
Visits are allowed at all time.
To promote patient recovery and convalescence, some restrictions may apply. Patients also have the option of restricting visiting hours during their stay in order to rest.
In addition, it is important that visitors respect the quiet time, between 9 p.m. and 6 a.m.
For additional information, visit the Mental Health Program – In-patient services page.
Family Birthing Centre
Visitors are welcome based on the preferences of the mother and, when sharing a room, the needs of the other patients. A quiet time takes place between 9 p.m. and 6 a.m.
For more information on visits during labour and delivery, as well as visits to the nursery, consult the Family Birthing Centre visiting hours page.
Frequently asked questions
- Starting October 1, 2016, visitors are able to visit their loved ones at Hôpital Montfort 24 hours a day, 365 days a year.
- However, patients are able to ask for these visits to be limited.
- A “quiet time” takes place each night from 9 p.m. to 6 a.m.
- This does not mean that large groups of visitors can be present any time of day or night. As much as possible, visitors and nursing staff should agree on visiting hours ahead of time.
- If a room is too noisy or there are too many visitors, if patient care and privacy are threatened, or in the case of conflict, the nursing staff will work with the patient and their loved ones to find appropriate solutions. For example, the nursing staff may:
- ask visitors to go to the waiting room for a moment;
- move the patient and their loved ones to another location for the rest of the visit;
- work with loved ones to find a more suitable time for the visit.
- Visitors must respect the guidelines regarding hand hygiene and infection control at all times.
- As always, people who do not feel well, who have an infection, or who have flu, respiratory or contagious disease symptoms should not visit their loved ones in hospital.
- Research shows that family and friends offer invaluable support to hospitalized patients. We encourage patients and their loved ones to play a more active role in care.
- The presence of loved ones is calming for patients, who recover better and feel less isolated. Studies show that relapse and readmission rates decrease when visiting hours are flexible. Loved ones develop a better understanding of what they will have to do once the patient is back home if they are present when discharge instructions are explained.
- This policy applies to all areas in the hospital, except for the operating room (including the Day Surgery and Recovery Room). However, even in the operating room, partners or loved ones can attend a birth by caesarean.
- We may limit the length of visits or the number of visitors in order to protect patients who have a compromised immune system and to prevent the spread of infection to other units.
- It is best for patients in the sleep lab not to be interrupted during their test. However, under certain circumstances, an escort or visitor may be authorized.
- We must respect the wishes and needs of all the patients in each room.
- The visit may be interrupted in order to provide care to patients, to protect the privacy of other patients in the room, or to ensure security.
- If there are too many visitors in the room, some loved ones may be asked to wait in the waiting room or outside the unit.
- We must respect the needs of all of the patients in each room and allow the healthcare team to do its job.
- The appropriate number of visitors can be determined at all times in collaboration with the healthcare team.
- Children under the age of 14 are welcome, but must be supervised at all times by an adult other than the patient.
- If the patient is in isolation due to an infectious disease, only people 14 years of age or over can visit this patient.
- This may be possible, however, the following rules apply:
- We cannot allow children to sleep in shared rooms.
- In private rooms, we do not provide beds for children. Private rooms in the Family Birthing Centre offer beds for partners, but there are no beds for children.
- Food for children is not offered free of charge at Hôpital Montfort. Food can be bought at the coffee shop or at the cafeteria.
- Children must be supervised at all times by an adult other than the patient. If a child is making a lot of noise, running in the corridors or unsupervised, we will ask that the child return home.
- We may ask the child and their guardian to leave the room in order to provide care to the patient.
- More specifically, at the Family Birthing Centre, it is very important that the new mother be able to rest after the delivery; the same applies to the partner who will have to support the mother and newborn when they go home. It is therefore preferable that the other children spend the night at home or with a loved one, rather than stay at the hospital.
- There is no maximum number of visitors. However, if there are too many visitors in a room, some loved ones may be asked to wait in the waiting room or outside the unit.
- Contact your loved one’s healthcare team to find out the best time to visit.
- You do not have to sign in. You can go directly to your loved one’s room.
- Anyone can visit, based on the patient’s preferences.
- At Hôpital Montfort, there are two places where you can get food. Our cafeteria is located in the basement and there is a coffee shop in the main entrance.
- Opening hours:
Monday to Friday: 6 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
Statutory holidays: 8 a.m. to 8 p.m.
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: Closed
Statutory holidays: Closed
- Several vending machines are also available throughout the hospital, 24 hours a day.