Staying at Montfort

At Montfort, we want you to feel at home. Your well-being is our number one priority.

During your stay

Hospital staff will do everything possible to ensure that you are comfortable and treated with dignity and compassion. During your stay, please feel free to ask questions or raise any concerns you may have. Cell phones, smartphones and PDAs are permitted in the hospital. We ask that you show respect for those around you.

Please note that Montfort is a scent free environment; wearing scented products is not recommended for patients and visitors.

Personal effects

We recommend that you bring all of your identity cards, your provincial health card, your personal health insurance card, your file number with the Workplace Safety and Insurance Board (if applicable) and a credit card.

You will need to bring, according to your personal needs:

  • pyjamas or nightgowns;
  • a bathrobe;
  • slippers or interior shoes (anti-skid);
  • underwear;
  • a toothbrush and toothpaste;
  • a comb or hair brush soap as well as shampoo;
  • deodorant;
  • tissues.

You may also want to bring:

  • denture cream and container;
  • a shaving kit;
  • mouthwash;
  • moisturizer;
  • lip balm;
  • sanitary napkins;
  • contact lens case and solution;
  • a shower cap.

You may wish to bring books and magazines, hobby items or games that are not too cumbersome. Free Internet access is available via the public Wi-Fi network "Montfort_Public".

Montfort is not responsible for the breakage, loss or theft of personal effects. It is important that you do not keep your valuable items nor a large sum of money with you during your stay.

Patients Meals

Our Nutrition department offers you balanced meals based on the Canada Food Guide. Menu requests for patients are filled two days in advance; this means that for the first two days of your stay, you might not be able to pre-select the food you will receive.

If the doctor prescribes a special diet for you, your meals will be created accordingly. You should also let a member of your care team know if you have any food allergies or dietary restrictions.

Meal times 

Breakfast: between 7:30 a.m. and 8:30 a.m.
Lunch: between 11:30 a.m. and 12:30 p.m.
Dinner: between 5 p.m. and 6 p.m.
Snack: 8 p.m.

Telephone

A telephone is offered in every room for you to make local phone calls during your stay.

Cashier

613-746-4621, ext. 2105

Reception Services

613-748-4946

Technical Support (defective equipment)

613-746-4621, ext. 2400

Internal calls

Room number (4 digits)
e.g. 1111

External (local) calls

Dial 9, followed by the desired phone number

You may receive calls between 8 a.m. and 10 p.m. every day. In order to enjoy good communications during your stay, you should give out your number to your loved ones as soon as possible. If you change rooms during your stay, make sure you give them your new phone number.

There are public telephones on every floor. A telephone device for the hearing impaired is available at the Information desk.

Cell phones, smartphones and PDAs are permitted in the hospital. We ask that you show respect for those around you.

 

Boutique

The Boutique, run by our volunteers, is located near the main entrance. You may purchase small gifts (such as stuffed animals, flowers and jewellery); stationery; pharmacy items; lottery tickets; snacks (chocolate, chewing gum, etc.); magazines and newspapers. The shop is normally open from 9 a.m. to 8 p.m. Monday to Friday, and from noon to 4 p.m. during the weekend. Closed on holidays.

 

Promotion of Mobilization Program (PROMO)

Montfort is proud of its Promotion of Mobilization program (ProMo), an offshoot of the Mobilization of Vulnerable Elders in Ontario (MOVE ON) project funded by the Council of Academic Hospitals of Ontario (CAHO). ProMo has been established in all of the hospital’s surgical, medical, rehabilitation and psychogeriatric units. Montfort understands the importance of keeping active in the hospital to reduce the risk of potential complications resulting from long periods of bed rest. Read all the details.

Spiritual and Religious Services

You can contact our advisor to spiritual and religious services by simply asking a member of your health care team for spiritual care assistance or by phone or email.

Jacinthe McPartland 

Telephone: 613-746-4621, ext. 3900
Email: jacinthemcpartland@montfort.on.ca  

Mail

The hospital is responsible for receiving and sending letters and parcels. A staff member ensures distribution of mail.
To mail a letter, use the mailbox located at the main entrance. Our boutique, located near the main entrance, sells postage stamps.

Make sure your name and room number are clearly indicated on correspondence.

To send mail to a patient, address it as follows:

Name of patient, room number
Hôpital Montfort
713 Montréal Road
Ottawa, Ontario K1K 0T2

Please allow 2 to 3 days for local mail delivery by regular post.

Planning your departure

Our staff will help you prepare and plan your departure from Montfort. Our goal is to ensure that acute care beds are utilized appropriately, without jeopardizing quality of care or patient safety. If you experience difficulties or have concerns regarding your return home, feel free to discuss this with one of our team members.

As soon as your physician authorizes your discharge, we will ask you to begin your preparations to vacate your room by 10 a.m. that day or within the next two hours. We recommend that you be accompanied by a loved one for your departure, so please make the necessary arrangements as soon as possible. Also, please make sure that you understand all of our recommendations regarding your care and recovery at home.

Our discharge checklist and tips can help you plan your departure.