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Being a volunteer

Close-up of a macaron reading "Becoming a volunteer is a rewarding experience"

Our volunteersPersonnes bénévoles en action

  • Over 200 volunteers work closely with staff, day in and day out, to greatly enhance the quality of patient services
  • Over 48,000 hours of service in 2019
  • Our dynamic team of volunteers is diverse in cultures and age groups, but all wish to contribute to quality services 
  • We are also welcoming volunteers at the new Orléans Health Hub.


  • An enriching and dynamic environment
  • Recognition activities
  • Free parking when you volunteer
  • Free snack coupons
  • Corporate discounts as well as health and wellness activities
  • Access to training, conferences and activities offered to staff members 
  • The satisfaction of improving patient, client, visitor and staff experience 
  • Access to appropriate Personal protective equipment 

Role and contribution

The contribution of volunteers adds value to Montfort and the Orléans Health Hub's services and improves the quality of life of patients, clients, visitors and staff.

All volunteer programs offer training with an experienced volunteer to familiarize yourself with your task description as a volunteer.

Each volunteer has an obligation to respect the confidentiality of the information to which they have access. To do so, they must sign a confidentiality agreement.

Volunteering means having the opportunity to:

  • Give back to the community
  • Build relationships and be part of a dynamic and inviting team
  • Growing, succeeding and developing new skills
  • Being part of a francophone academic hospital or community environment that has received several awards, prizes and accreditations

Here are a few examples of the tasks performed by volunteers at Montfort:

  • Provide a friendly and warm presence and lend a sympathetic ear to patients
  • Talk with patients
  • Offer to play cards or games, to read or provide other pleasant distractions
  • Accompany patients who have staff permission to leave the unit (e.g., to the prayer room, boutique, cafeteria, etc.)
  • Guide patients during registration and invite them to take a number and sit in the waiting room
  • If a person is not in the right location, accompany him or her or explain how to get there
  • Provide support to patients to the clinic waiting room
  • Ensure that the registration waiting room runs smoothly
  • Listen to patients’ concerns and needs
  • Provide a friendly and warm presence and lend a sympathetic ear to patients
  • Accompany patients who are permitted to leave the internal unit (e.g., go to the boutique, cafeteria, Zen Garden, etc.)
  • For patients who are not permitted to leave their unit, offer to buy them a newspaper or a coffee
  • Offer to play cards or games, to read or provide other pleasant distractions
  • Provide support to families and visitors on the unit
  • Visit patients of all cultures and beliefs
  • Provide spiritual support
  • Bring comfort to patients and their loved ones
  • Offer communion
  • Provide support to patients nearing end of life
  • Respond to the needs of patients and their loved ones
  • Complete the care provided by healthcare professionals and qualified staff
  • Provide an attentive, cordial and comforting presence to patients and their loved ones
  • Respond where possible to emotional, social and spiritual needs, taking into account the limits of the volunteer’s role
  • Ensure a warm and discreet presence
  • Provide any other service that can bring support and comfort
  • Warmly greet patients and visitors as they arrive at the Hospital
  • Reach out to patients and visitors and offer them assistance
  • Accompany patients or visitors to their destination or show them how to get there
  • Respond to requests for general information
  • Serve the needs of patients, employees and visitors by selling various items including gifts, flowers, books, newspapers and candies
  • Welcome and serve customers with courtesy
  • Open or close the boutique
  • Restock merchandise
  • Participate in fundraising events
  • Respond to various needs at the Hospital such as the vaccination clinic or special events
  • Provide administrative support in various departments
  • Participate in various committees for the hospital such as the Accessibility committee
  • Help with logisitics for conferences
  • Play an 'acting role' for various multimedia products with informational or educational purposes

Here are a few examples of the tasks performed by volunteers at the Orléans Health Hub:

  • Greet clients and visitors as they arrive at the Hub
  • Help clients sign-in for their appointments
  • Proactively offer help to clients and visitors
  • Lead clients and visitors to their desired location or indicate the best way to get there
  • Answer general questions and requests
  • Help staff members with greeting clients in specific departments and providing instructions for them to follow
  • Participate in fundraising events
  • Help with logistics for events, conferences or trainings
  • Participe in committees at the Hub
  • Assist with mapping out new processes for clients

Time commitment

Hours of work depend on the number of hours that a volunteer is able to provide as well as the needs of the various departments or services. The recommended length of a work shift is four hours per week. Volunteering is a commitment: we rely on our volunteers to remain involved for a minimum of four months.

Become a volunteer

Thank you for your interest in Hôpital Montfort or the Orléans Health Hub. The Volunteer Services care about your health and safety. We need many new volunteers to help us offer the best possible experience for our patients and support staff. We invite your to submit your name to become a volunteer at Montfort and we will contact you as soon as we have an opening that fits your profile.

Come join us. It’s easy!

  1. Submit the application form online.
  2. A member of the Volunteer Services team will contact you to schedule an interview. The interview will take place in French.
  3. Meet with a Volunteer Services representative and bring the following documents with you:
  • Your resumé (if you did not send it along with your application form)
  • Two professional reference letters or from people who have known you for more than six months

After the interview, the chosen applicants will be asked to take further steps:

  1. Obtain a police record check.
  2. Take a tuberculosis screening test and provide proof of certain immunizations.
  3. Attend an orientation session.
  4. Attend a training tailored to your position.

We look forward to meeting you!

Association des bénévoles

Mission: The mission of the Association des bénévoles is to provide a range of activities centred on the quality of life of patients and their significant others. Our volunteers provide patients and hospital staff with moral, psychological and physical support.

Vision: The commitment and passion of our volunteers enhance the quality of life and services provided at Montfort. The outcome is a humanist approach rooted in the Hospital’s core values, and openness to innovation.

Values: The Association des bénévoles and its members’ daily actions are guided by respect, engagement, compassion, quality of services and Francophone identity.

Contact us

If you would like more information about volunteering at Montfort or if you have any questions, please contact the Volunteer Services:

Telephone: 613-746-4621, extension 2029 or 2055

Mailing address:

Hôpital Montfort – Volunteer Services
713 Montreal Road, Room 2C212
Ottawa, Ontario   K1K 0T2