Personal health information protection

Hôpital Montfort collects personal information about your health, whether that information is provided by you or a person acting in your interests. For example, we collect your name, date of birth, address, medical history, the history of your visits to Hôpital Montfort and the care you received during your visits. We occasionally collect your personal health information from other sources, provided that we have obtained your consent or if the Act permits us.

For more information, please refer to the following public notice:

About the processing time of your request made under the Personal Health Information Protection Act

Requests are processed according to reception date. Requests for continuity of care are prioritized.

If you are making a written request in order to obtain access to your personal health information (clinical record) or to ask for a correction, we have in principle 30 days to answer. We always do our best to answer your needs before the 30-day period and to ensure a quality customer service.

Forms

To submit a request for access or correction, please use the form that best suitsyour needs.

  • Request to Access Personal Health Information (formerly clinical records): access to clinical records, release of information, confirmation of birth, stay and death - charges apply. 
  • Request to Correct Personal Health Information

Requests for access to personal health information and corrections, please send us your original request by mail or visit us in person. Please note that two pieces of id will be required.

Contact

You can find all of our access forms online. Our Directory of Records and Personal Information Bank are also available on this website. It may help you narrow the scope of your request.  

You can visit us during business hours (8:00 – 16:00). We are located in the D Wing, basement level, 00D135. Our reading room is 00D133A. 
We can be reached by telephone at 613-746-4621, ext. 4903 or 2998. 

To reach the Access to Information and Privacy Protection Coordinator: 

Sophie Vallée 
Manager/Coordinator 
Access to Information and Privacy Protection 
Tel. :(613) 746-4621, ext. 2909 
Fax: (613) 748-4949 
svallee@montfort.on.ca