Orléans Health Hub
The Orléans Health Hub is a unique and innovative model that will bring a wide range of specialized and community healthcare services under one roof. Once the project is completed, residents of the greater Orléans area, from newborns to seniors, will have access to integrated programs close to home, focused on their needs and offered in both official languages.
The development of the Orléans Health Hub project is the result of a collaborative effort among the following service providers:
- Youth Services Bureau of Ottawa
- Champlain LHIN Home and Community Care
- Eastern Ottawa Resource Centre (EORC)
- Children’s Hospital of Eastern Ontario (CHEO)
- Hôpital Montfort
- Ottawa Public Health
- Geriatric Psychiatry Community Services of Ottawa (GPCSO)
- Bruyère Continuing Care
The concept of the Health Hub will enable these partners to work together in order to offer complementary care.
For the client, this will improve coordination of services, provide easier access to care and minimize travelling. The Health Hub will target residents of Ottawa East, including:
- people who need timely follow-ups by a specialist (e.g., dermatologist, orthopaedist, pediatrician, wound management specialist);
- seniors, through the provision of community services such as day programs and home support as well as assessment and treatment services by teams of healthcare professionals;
- people suffering from a mental health problem, from children to seniors, through the provision of services such as counselling, assessments and treatment offered by healthcare professionals;
- people requiring rehabilitation services, for example, following surgery or a cardiopulmonary or neurological event;
- people requiring diagnostic imaging tests such as an X-ray or MRI.
- The provincial government sees the Health Hub project as a prototype for the future of Ontario’s health system.
In July 2016, Ontario’s Ministry of Health and Long-term Care made an investment of over $5 million in order to complete the Health Hub’s health services planning as well as the development of architectural plans in collaboration with Hôpital Montfort’s partners.
Montfort’s team and its partners are working on the project’s progress while respecting the ministry’s planning processes.
Frequently asked questions
Five companies have been prequalified to build and finance the Orléans Health Hub project. Companies were prequalified based on their construction capability, experience, qualified personnel and financial capacity to deliver a project of this size and scope. They are:
- Amico Affiliates
- Buttcon Limited
- EllisDon Corporation Inc.
- PCL Constructors Canada Inc.
- Pomerleau Inc.
A request for proposals is expected to be issued to these prequalified companies in summer 2018.
Model of care - Guiding principles
|Under one roof||
|Hospital and community||
Questions from the Public Townhall held on November 16, 2017
On Thursday, November 16, 120 people attended a town hall session in Orléans. They met with representatives of the eight partners involved in this project, discovered the first architectural renderings and learnt about the different services that will be offered at the Hub. Lise Vaillancourt, project director, and Marie-France Lalonde, MPP for Ottawa-Orléans, were also on hand to answer many questions from the public. The meeting was held at the Heritage Complex, which graciously offered its large meeting room for the community event.
Here are the questions that were asked.
We did. The Hub is comprised of eight public partners offering joint care: three hospitals and five community organizations. Amongst these partners, the Eastern Ottawa Resource Centre, for example, offers various programs and services available to the community. Moving forward, we will look at expanding depending on the needs of the community. Public partnerships are exactly what makes this project unique and innovative in Ontario.
We are proud to say that these partners are working together to create an innovative outpatient model for the future of health care.
- Submission 3.1 was the design blocks
- Submission 3.2 was the sketched plans (i.e. walls, doors, procedure rooms, etc.)
- Submission 4.1 will be the final plans to be given to the contractor by summer of 2018
- Submission 4.2 will be once the documents have been signed by the contractor
- Stage 5 will be the construction of the Hub.
So far, the Ministry of Health has been very quick at responding to our submissions. However, there is a process we must follow, and that takes time.
Currently, there is no timeline for future phases. However, the lot is large enough to accommodate future phases, if required.
Spring 2017 Survey Results
From March 17 to April 6, 2017, the Orléans Health Hub coordination team organized an online survey to obtain the opinion of future Hub users on a variety of topics such as appointment scheduling and follow-up reminders, parking, or videoconference consultations.
In total, 476 residents of Orléans responded to the survey, 29% in French and 71% in English.
The results of this survey are of great importance and are now guiding the Health Hub coordination team. For example:
|People said that they would like…||The Health Hub Team is listening!|
|… free parking.||We continue to plan for free and convenient parking, and for sufficient number of spaces.|
|... a convenient drop-off area.||The entrance of the Health Hub should meet all these demands by being covered, with places to sit, help available for non-mobile patients if necessary, and short-term parking.|
|... give their personal information only once, at the time of registration.||We work to ensure that visitor data is shared in a protected manner among all participating partners; Visitors should be able to complete their file in person or online.|
|... more options in making appointments.||We plan for some programs to be open in the evenings and on weekends; Visitors should be able to make their appointments and receive reminders by phone, text message, email or online.|
|... able to meet several specialists in one visit.||The Health Hub will house several care services and our objective is that the visitor can meet several specialists during the same visit.|
|... the least possible wait times.||We plan that access to our services will be fast. The visitor should know his / her waiting time.|
|... a pleasant environment.||In addition to the reception and waiting areas in each program, the Health Hub will include an outdoor garden, a café and a pleasant reception area. Wireless Internet access (wi-fi) should be free of charge throughout the building.|