Montfort and the novel coronavirus

Montfort is actively monitoring the situation regarding the new coronavirus (COVID-19) and is ready to respond.



What is the situation?

As the COVID-19 outbreak continues to evolve locally, Montfort and Ottawa area hospitals are taking further action to ensure the health and safety of patients, families and our workforce. In-line with guidance from the Ontario Ministry of Health, hospitals in the Ottawa area are taking a planned approach to postpone non-urgent surgeries, procedures, and outpatient programming and clinics.


What are we doing?

Montfort and the other hospitals in Ottawa are always here to care for patients, and are working together to find solutions to protect safety, while continuing to provide excellent care. 

Surgeries, procedures, and outpatient programming and clinics to be postponed will be selected on a set of clear criteria to carefully consider the health-care needs of our patients while maintaining their safety. Hospital staff are in the process of notifying patients, so that they have all the information they need regarding their care.

Reducing activity in operating rooms and other areas of the hospital allows the hospitals to be ready to take on potential COVID-19 cases, as the situation continues to evolve. Hospitals in the Ottawa area are also stepping up their infection prevention and control to help reduce the possible spread of COVID-19.


Can I visit a patient in the hospital?

Visits are not authorised anymore at Montfort

In order to protect everyone's health, visits will no longer be permitted at Montfort starting on March 20.

However, we do allow one (1) visitor at a time in the following circumstances, for compassionate reasons. This list is subject to change without notice.

  • Patient who is dying, terminally ill, or seriously ill;
  • Delivery at the Family Birthing Centre;
  • Emergency room patient;
  • Surgical patient (accompaniment on arrival and discharge);
  • Patient with reduced mobility who has an appointment;
  • Patient care proxy, if consent cannot be obtained by telephone;
  • Translator or interpreter;
  • Patient under 18 years of age.

Exceptionally, the presence of more than one person is authorized at the time of administering the medical aid to die.

No visitors are permitted for patients awaiting test results for COVID-19.

The hospital is safe for patients, the visitors that are allowed in, and staff.

Emergency Department

Our Emergency Department remains open.

Existing appointments

Some of our services are still operating, but on a reduced scale. If your appointment is not cancelled, people at the control centre in the hospital's main entrance will ask you to wear a mask and wash your hands before going to your appointment.

To talk to a patient

We are aware that restricting visits is not easy on anyone. We encourage family and friends of hospitalised patients to stay in regular contact with their loved one, as each patient has access to a telephone in their room.

  • To reach a patient, call 613-746-4621 and enter the room phone number.
  • If you do not know the patient's room number, call 613-746-4621 and press 0.

Screening for authorized visitors

Everyone who comes to Montfort for appointments or compassionate visits must answer a series of questions when they enter the hospital. Please note that screening criteria are subject to change as guidelines evolve.

Thank you for your support in keeping our patients safe.


What to do if I think I have the novel coronavirus?

If you think you have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment tool to help determine how to seek further care. People working at Montfort should use the online assessment tool available on the internal Portal.
If you have MILD symptoms, where you are NOT short of breath and can manage symptoms reasonably at home:
  • Do NOT call Ottawa Public Health
  • Self-isolate for 14 days or until 24 hours AFTER symptoms have FULLY resolved, whichever is longer
The first COVID-19 Assessment Centre is now open in Ottawa. The COVID-19 Assessment Centre is an out-of-hospital clinic where people will be assessed by a health-care provider and tested for COVID-19 if required. It is operated by The Ottawa Hospital (TOH) and CHEO, in partnership with Ottawa Public Health (OPH) and the City of Ottawa.
You should come to the Assessment Centre, not the Emergency Department, if:
  1. You have a new or worsening cough and/or fever, and
  2. In the past 14 days have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19.
People who meet the criteria above will be tested for COVID-19, which involves taking a sample from the throat or nose with a swab.
People who do not have symptoms will not be tested, neither at the Centre nor in an Emergency Department.
The Assessment center is located at Brewer Park Arena, 151 Brewer Way. Access is from Bronson Avenue opposite Carleton University. Open 9 a.m. to 8 p.m. daily.
If you have symptoms after the Centre closes and do not need urgent care, stay in isolation at home until you arrive at the Centre the next morning.
For more information on the COVID-19 Assessment Centre, visit the Ottawa Public Health website


Should I go to my appointment at the Montfort?

Montfort remains open, although some of our services operate on a smaller scale. Patients whose appointment have been postponed have received a call, or will receive a call shortly.

The hospital is safe for patients and visitors.


Montfort is testing patients who may have COVID-19. Is it still safe to come to my appointment?

Yes, of course. The hospital has measures in place to prepare for, detect and respond to any potential cases – and to help prevent the spread of infection. 


I have flu-like symptoms. Should I still come to my appointment?

You should call ahead to the clinic in case it is necessary to reschedule your appointment: 613-746-4621, then press 3. If your appointment is not cancelled, people at the control centre in the hospital's main entrance will ask you to wear a mask and wash your hands before going to your appointment.


Will I get sick if I come to the hospital?

Your safety is important to us. We have safety measures put in to prevent the spread of infections. It is also important to wash your hands frequently, including when entering and leaving the hospital and before eating or drinking.


Do you have enough supplies to treat me?

Montfort – like other hospitals in the region – has supplies put aside for events like this. We have appropriate supplies to get us through a hurdle should we face one.


Do you accept donations of material?

While we are not making a call-out for donations of Personal Protection Equipment, we are very grateful to those who have donated or are offering to donate material such as
  • isolation gowns 
  • masks
  • gloves
  • face shields
  • disinfectant wipes and 
  • hand sanitizer
We have even received offers from community members who are willing to sew items; while we appreciates this kind offer, there are particular specifications that need to be met for health and safety. 
In response to the offers of donations, we created – which is where the community can send their offers. These donations will be distributed to hospitals and care facilities throughout the Champlain region.  


What happens if you get a case of COVID-19 at Montort?

We have plans in place to test and care for people who come in with potential symptoms of COVID-19. Upon arrival, patients who appear to have symptoms of COVID-19 are placed in isolation with precautionary measures. These measures allow us to offer high quality and safe care for all our patients and our staff members. 


Might I be sharing a room with a COVID-19 patient?

If a patient is suspected of having COVID-19, they are put on isolation precautions – they would not be sharing a room with a patient admitted for other medical reasons.


Do you have enough room for coronavirus patients?

We have a tiered surge plan identifying space and staffing in the event of an increase of COVID-19 patients.


Are you able to handle a pandemic?

We have decades of experience dealing with new viruses and a strong patient care team. There is work happening at every level, planning for different scenarios and ensuring we are ready for patients who might need acute medical attention.


What can I do to prevent my loved ones and myself from getting COVID-19?

To better protect the people around you, wash your hands often with soap and water or use hand sanitizer. When you cough or sneeze, cover your mouth and nose with a tissue or into your arm. It is always recommended to get a flu shot if you haven't already done so, as the flu virus is still circulating in the community. Stay home if you are unwell.


What should I do if I think I have COVID-19?

If you have a fever, cough or trouble breathing, and have travelled recently to the affected areas, we encourage you to call Ottawa Public Health (613-580-6744) and stay at home.


Where can I go to get more information?

Ottawa Public Health has the most up to date information on their website. We encourage you to go there for more detailed information about COVID-19.

Thank you for your support in keeping our patients safe.