Montfort and the novel coronavirus
Montfort is actively monitoring the situation regarding the new coronavirus (COVID-19) and is ready to respond.
- What is the situation?
- What are we doing?
- Can I visit a patient in the hospital?
- What to do if I think I have the novel coronavirus?
- Should I go to my appointment at the Montfort?
- Montfort is testing patients who may have COVID-19. Is it still safe to come to my appointment?
- I have flu-like symptoms. Should I still come to my appointment?
- Will I get sick if I come to the hospital?
- Do you have enough supplies to treat me?
- Do you accept donations of material?
- What happens if you get a case of COVID-19 at Montort?
- Might I be sharing a room with a COVID-19 patient?
- Do you have enough room for coronavirus patients?
- Are you able to handle a pandemic?
- What can I do to prevent my loved ones and myself from getting COVID-19?
- What should I do if I think I have COVID-19?
- Where can I go to get more information?
What is the situation?
As the COVID-19 outbreak continues to evolve locally, Montfort and Ottawa area hospitals are taking further action to ensure the health and safety of patients, families and our workforce. In-line with guidance from the Ontario Ministry of Health, hospitals in the Ottawa area are taking a planned approach to postpone non-urgent surgeries, procedures, and outpatient programming and clinics.
What are we doing?
Montfort and the other hospitals in Ottawa are always here to care for patients, and are working together to find solutions to protect safety, while continuing to provide excellent care.
Surgeries, procedures, and outpatient programming and clinics to be postponed will be selected on a set of clear criteria to carefully consider the health-care needs of our patients while maintaining their safety. Hospital staff are in the process of notifying patients, so that they have all the information they need regarding their care.
Reducing activity in operating rooms and other areas of the hospital allows the hospitals to be ready to take on potential COVID-19 cases, as the situation continues to evolve. Hospitals in the Ottawa area are also stepping up their infection prevention and control to help reduce the possible spread of COVID-19.
Can I visit a patient in the hospital?
Visits are not authorised anymore at Montfort
In order to protect everyone's health, visits will no longer be permitted at Montfort starting on March 20.
However, we do allow one (1) visitor at a time in the following circumstances, for compassionate reasons. This list is subject to change without notice.
- Patient who is dying, terminally ill, or seriously ill;
- Delivery at the Family Birthing Centre;
- Emergency room patient;
- Surgical patient (accompaniment on arrival and discharge);
- Patient with reduced mobility who has an appointment;
- Patient care proxy, if consent cannot be obtained by telephone;
- Translator or interpreter;
- Patient under 18 years of age.
Exceptionally, the presence of more than one person is authorized at the time of administering the medical aid to die.
No visitors are permitted for patients awaiting test results for COVID-19.
The hospital is safe for patients, the visitors that are allowed in, and staff.
Our Emergency Department remains open.
Some of our services are still operating, but on a reduced scale. If your appointment is not cancelled, people at the control centre in the hospital's main entrance will ask you to wear a mask and wash your hands before going to your appointment.
To talk to a patient
We are aware that restricting visits is not easy on anyone. We encourage family and friends of hospitalised patients to stay in regular contact with their loved one, as each patient has access to a telephone in their room.
- To reach a patient, call 613-746-4621 and enter the room phone number.
- If you do not know the patient's room number, call 613-746-4621 and press 0.
Screening for authorized visitors
Everyone who comes to Montfort for appointments or compassionate visits must answer a series of questions when they enter the hospital. Please note that screening criteria are subject to change as guidelines evolve.
Thank you for your support in keeping our patients safe.
What to do if I think I have the novel coronavirus?
- Do NOT call Ottawa Public Health
- Self-isolate for 14 days or until 24 hours AFTER symptoms have FULLY resolved, whichever is longer
- You have a new or worsening cough and/or fever, and
- In the past 14 days have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19.
Should I go to my appointment at the Montfort?
Montfort remains open, although some of our services operate on a smaller scale. Patients whose appointment have been postponed have received a call, or will receive a call shortly.
The hospital is safe for patients and visitors.
Montfort is testing patients who may have COVID-19. Is it still safe to come to my appointment?
Yes, of course. The hospital has measures in place to prepare for, detect and respond to any potential cases – and to help prevent the spread of infection.
I have flu-like symptoms. Should I still come to my appointment?
You should call ahead to the clinic in case it is necessary to reschedule your appointment: 613-746-4621, then press 3. If your appointment is not cancelled, people at the control centre in the hospital's main entrance will ask you to wear a mask and wash your hands before going to your appointment.
Will I get sick if I come to the hospital?
Your safety is important to us. We have safety measures put in to prevent the spread of infections. It is also important to wash your hands frequently, including when entering and leaving the hospital and before eating or drinking.
Do you have enough supplies to treat me?
Montfort – like other hospitals in the region – has supplies put aside for events like this. We have appropriate supplies to get us through a hurdle should we face one.
Do you accept donations of material?
- isolation gowns
- face shields
- disinfectant wipes and
- hand sanitizer
What happens if you get a case of COVID-19 at Montort?
We have plans in place to test and care for people who come in with potential symptoms of COVID-19. Upon arrival, patients who appear to have symptoms of COVID-19 are placed in isolation with precautionary measures. These measures allow us to offer high quality and safe care for all our patients and our staff members.
Might I be sharing a room with a COVID-19 patient?
If a patient is suspected of having COVID-19, they are put on isolation precautions – they would not be sharing a room with a patient admitted for other medical reasons.
Do you have enough room for coronavirus patients?
We have a tiered surge plan identifying space and staffing in the event of an increase of COVID-19 patients.
Are you able to handle a pandemic?
We have decades of experience dealing with new viruses and a strong patient care team. There is work happening at every level, planning for different scenarios and ensuring we are ready for patients who might need acute medical attention.
What can I do to prevent my loved ones and myself from getting COVID-19?
To better protect the people around you, wash your hands often with soap and water or use hand sanitizer. When you cough or sneeze, cover your mouth and nose with a tissue or into your arm. It is always recommended to get a flu shot if you haven't already done so, as the flu virus is still circulating in the community. Stay home if you are unwell.
What should I do if I think I have COVID-19?
If you have a fever, cough or trouble breathing, and have travelled recently to the affected areas, we encourage you to call Ottawa Public Health (613-580-6744) and stay at home.
Where can I go to get more information?
Ottawa Public Health has the most up to date information on their website. We encourage you to go there for more detailed information about COVID-19.
Thank you for your support in keeping our patients safe.