Information for Quebec residents visiting the Emergency

We realize that many patients from the Outaouais region choose to come to Montfort's Emergency Department.

In order to offer the best possible care and allow to make enlightened decisions, here are the services our Emergency Department can offer to patients from Quebec.

  • Emergency room physicians are specialised in assessing and treating emergency conditions. Chronic symptoms are best treated by a family physician or, in the absence of a family physician, at a walk-in clinic.
  • Emergency room physicians at Hôpital Montfort cannot ensure continuity of care for patients insured by the Régie de l’assurance maladie du Québec.
  • All patients who hold a Quebec health insurance card and require follow-up will be directed to their family physician or to a walk-in clinic in Quebec.
  • Ontario physicians have no special privileges to order diagnostic tests from neither laboratories nor hospitals in Quebec, or to obtain appointments with Quebec specialists.
  • Emergency room physicians at Hôpital Montfort do not complete the forms intended for Quebec’s Commission de la santé et de la sécurité du travail (CSST).

Q. Do you still accept Quebec patients at the Montfort Emergency Department?

  • We accept all patients at the Emergency Department regardless of where they come from.
  • We simply want to inform Quebec patients of the services we are unable to offer during and after their visit to the Emergency Department.

 

Q. Have you reduced the range of services available to Quebec patients reporting to the Emergency Department?

  • There has been no change in the services provided to Quebec patients who visit the Emergency Department. Their condition is assessed on a case-by-case basis, and we continue to provide the same high-quality service.
  • As with other Ontario hospitals, it is very difficult for us to transfer Quebec patients to Quebec specialists for monitoring of a chronic disease, or to order diagnostic tests from Quebec or Ontario laboratories.

 

Q. Why are you now distributing a his brochure to Quebec patients coming to the Emergency Department?

  • Our goal is to educate patients who arrive at the Emergency Department in order to clarify what services we can offer.

 

Q. Why are Ontario doctors unable to transfer patients from Quebec to specialists?

  • The majority of Ontario’s specialist physicians do not accept to see Quebec residents on a non-urgent basis.
  • We have no special privileges to obtain appointments for Quebec residents with Quebec specialists.
  • In 1988, all provincial and territorial governments except Quebec reached reciprocal billing agreements for physicians’ services provided outside the patient’s province/territory. The fact that Quebec did not ratify this agreement has affected the ability of Ontario specialists to care for Quebec patients.

 

Q. Many mothers from the Outaouais area give birth at Hôpital Montfort each year. Will you refuse to admit them in the future?

  • At this time, obstetrical patients are covered by a regional agreement between the Centre intégré de santé et de services sociaux de l’Outaouais and Ottawa hospitals. This specific matter is therefore not a problem.

Are you looking for a family doctor in Quebec?

You must register to the “Access gateway for orphan clients who don’t have a family doctor” (AGOC) by filling the online form on the “Santé mieux-être” online portal

To view a list of walk-in clinics and other health and social services resources available in Quebec, visit the “Santé mieux-être” online portal or call Info-Santé by dialing 811.


Excerpt from the Régie de l’assurance maladie du Québec (RAMQ) Web site:

“Generally speaking, the Régie does not reimburse the full cost of healthcare services received outside Québec and certain services are not covered by the Health Insurance Plan at all. If you receive healthcare outside Québec but don't have private insurance, you are responsible for the portion of the cost not reimbursed by the Régie.”