Heron and Ray-Friel COVID-19 Care Clinics offer online booking

People who need a COVID-19 test and who meet the criteria can book appointments with the COVID-19 care clinics online.

This page will allow you to book an appointment at the care clinics managed by Hôpital Montfort and located on Heron Road and at the Ray-Friel Recreation Complex.

To book an appointment

Online scheduling is available through a website and booking app, with two options for your visit:

  • Test only: For those with mild symptoms who only need a test
  • Physician & Swab : For those who need to see a physician due to chest pressure or discomfort, difficulty breathing or a sore throat

Instructions for accessing the system are available further down this page, by clicking here.

 

Those who cannot access the Internet can book an appointment by phone at 613-288-5353. Note that there are a limited number of appointments available at this phone number, and it should only be used by people who do not have access to the Internet.

Residents are reminded to adhere to the provincial criteria for testing. People should only seek testing at assessment centres if they:

  • Are showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app; or
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

Thank you to the community for your patience as we work diligently to keep our community safe – we are doing everything we can to better serve you during these times.

Care Clinics Locations and Opening Hours

The COVID-19 Care Clinic – Ottawa East is located at 1485 Heron Road.

The COVID-19 Care Clinic – Ray-Friel is located at the Ray Friel Recreation Complex at 1585 Tenth Line Road, in Orléans.

Both clinics are managed by Hôpital Montfort and are open Monday to Friday from 8:00 a.m. to 3:30 p.m.

Exceptionnally, until May 16, 2021, the Ray Friel clinic will be open on Saturday and Sunday, from 8 a.m. to 4 p.m., for tests only. 

 

Other Testing Options

To find out more about all the COVID-19 testing centres in Ottawa, visit http://OttawaPublicHealth.ca/CovidTesting.


FAQs

How do I book an online appointment?

  1. Go to the online booking website and fill in your information to register
  2. Click on “book appointment” in the top menu
  3. Choose which Care Clinic to go to: Ray-Friel or Heron
  4. Choose which type of visit you want: Swab only or Physician visit +/- test
  5. Select an appointment slot.
  6. Answer the COVID-19 screening questions. Ensure the information you are providing is correct.
  7. Confirm your appointment. You will get an email confirmation.

When are the new appointment times released?

New appointments are released at midnight on the online booking website. 

How far in advance do you take bookings?

Appointments can be made 4 days in advance for swabs ("test only"), and 2 days in advance for a consultation with a physician and a test ("Physician & Swab"). 

How long is the appointment?

The average length of time of your appointment will be around an hour, depending on if your visit is scheduled as an individual or as a family. Please ensure you arrive on-time. Please be advised that we currently have a very important number of appointments and while we aim to respect your appointment time, there may be some delays. We ask for your patience as these unexpected delays may occur.

What are the criteria to get testing at the Care Clinics?

People should only seek testing at assessment centres if they meet one of the criteria:

  • Are showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app; or
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

Where can I get tested before an international trip?

At the moment, travellers who need a COVID-19 negative result prior to boarding a plane can NOT get tested at the COVID-19 Care and Testing Center - Ray-Friel and Heron .

Please consult the Ottawa’s Daily Testing Update webpage for a list of private laboratories that offer the COVID test to travellers for a fee: https://www.ottawatestingupdate.ca under the "Private testing options for outbound international travellers" section.

What if I want to cancel my appointment?

Open the Convey app or the booking website, go to “My appointments” in the menu, click on your appointment, and click cancel.

What if I booked the wrong time or chose the wrong Care Clinic by accident?

You are able to cancel your appointment on the Convey app, and book another one through it with the correct time or site.

What kinds of appointments are available?

Online scheduling will be available through the booking website or the booking app, with two options for your visit:

  • Swab only: For those with mild symptoms who only need a test
  • Physician visit +/- Swab: For those who have chest pressure or discomfort, difficulty breathing or a sore throat

Can I make appointments for my family, or is the appointment just for me?

If you and your family members need to get tested, you are able to make up to six appointment on the same day and under the same name. Children aged 6 months to 15 years inclusively and who have to get tested must be registered under the name of an adult responsible for this child.

What if I am unable to access the internet to book my appointment?

If you do not have internet access, please call 613-288-5353 for assistance. Please note that there is a limited amount of bookings through this phone number.

Can I use this online booking website for all of the COVID-19 sites in Ottawa?

No, this specific website is for the Care Clinics run by Montfort. Appointments for the other COVID-19 testing sites in Ottawa are made through their online booking system.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending.