Heron and Ray-Friel COVID-19 Care Clinics offer online booking

People who need a COVID-19 test and who meet the criteria can book appointments with the COVID-19 care clinics online.

This page will allow you to book an appointment at the care clinics managed by Hôpital Montfort and located on Heron Road and at the Ray-Friel Recreation Complex.

To book an appointment

Online scheduling is available through a website and booking app, with two options for your visit:

  • Test only: For those with mild symptoms who only need a test
  • Physician & Swab : For those who need to see a physician due to chest pressure or discomfort, difficulty breathing or a sore throat

Instructions for accessing the system are available further down this page, by clicking here.

Those who cannot access the Internet can book an appointment by phone at 613-288-5353. Note that there are a limited number of appointments available at this phone number, and it should only be used by people who do not have access to the Internet.

Residents are reminded to adhere to the provincial criteria for testing. People should only seek testing at assessment centres if they:

  • Are showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app; or
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

Thank you to the community for your patience as we work diligently to keep our community safe – we are doing everything we can to better serve you during these times.

Care Clinics Locations and Opening Hours

The COVID-19 Care Clinic – Ottawa East is located at 1485 Heron Road.

The COVID-19 Care Clinic – Ray-Friel is located at the Ray Friel Recreation Complex at 1585 Tenth Line Road, in Orléans.

Both clinics are managed by Hôpital Montfort and are open Monday to Friday from 8:00 a.m. to 3:30 p.m.

Other Testing Options

Residents can also get access to COVID-19 testing at the following locations:

  • Brewer Assessment Centre (located at 151 Brewer Way and open 8:30 am – 8:00 pm, 7 days a week, mostly by appointment). For more information on this site, please visit the Ottawa Public Health website
  • Drive-through Assessment Centre on Coventry Road (by appointment-only). For more information on this site, please visit the Ottawa Public Health website.
  • COVID-19 Care Clinic - Ottawa West (located at 595 Moodie Drive and open Monday to Friday, 8:00 a.m. to 3:30 p.m. - by appointment only. For more information on this clinic, visit the Queensway Carleton Hospital website.

FAQs

How do I book an online appointment?

  1. Go to the online booking website and fill in your information to register
  2. Click on “book appointment” in the top menu
  3. Choose which Care Clinic to go to: Ray-Friel or Heron
  4. Choose which type of visit you want: Swab only or Physician visit +/- test
  5. Select an appointment slot.
  6. Answer the COVID-19 screening questions. Ensure the information you are providing is correct.
  7. Confirm your appointment. You will get an email confirmation.
  8. You will get a text message explaining how to download the Savience Convey app (on the App Store and Google Play Store). Note: the app is needed to check in to your appointment
  9. Please plan to arrive in the parking lot no more than 20 minutes before your scheduled time and then make your way to the entrance for your scheduled time. Those arriving more than 15 minutes late for their appointment may not be able to be tested and may have to re-book.
  10. When you arrive at the Care Clinic for your appointment, please open the Convey app to check in to your appointment. This will notify the staff that you have arrived.

When are the new appointment times released?

New appointments are released Monday to Friday at midnight on the online booking website. The schedule will show two days of appointments.

How far in advance do you take bookings?

Appointments can be made 48 hours in advance. This is subject to change as we work to improve the service over the next 2-3 weeks.

How long is the appointment?

The average length of time of your appointment will be around an hour, depending on if your visit is scheduled as an individual or as a family. Please ensure you arrive on-time to begin the screening process and allow yourself time to check in on the Convey app (on the App Store and Google Play Store). We ask for your patience as unexpected delays may occur.

What are the criteria to get testing at the Care Clinics?

People should only seek testing at assessment centres if they meet one of the criteria:

  • Are showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app; or
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

What if I want to cancel my appointment?

Open the Convey app or the booking website, go to “My appointments” in the menu, click on your appointment, and click cancel.

What if I booked the wrong time or chose the wrong Care Clinic by accident?

You are able to cancel your appointment on the Convey app, and book another one through it with the correct time or site.

What kinds of appointments are available?

Online scheduling will be available through the booking website or the booking app, with two options for your visit:

  • Swab only: For those with mild symptoms who only need a test
  • Physician visit +/- Swab: For those who have chest pressure or discomfort, difficulty breathing or a sore throat

Can I make appointments for my family, or is the appointment just for me?

If you and your family members need to get tested, you are able to make up to six appointment on the same day and under the same name. Children aged 6 months to 15 years inclusively and who have to get tested must be registered under the name of an adult responsible for this child.

What if I am unable to access the internet to book my appointment?

If you do not have internet access, please call 613-288-5353 for assistance. Please note that there is a limited amount of bookings through this phone number.

Can I use this online booking website for all of the COVID-19 sites in Ottawa?

No, this specific website is for the Care Clinics run by Montfort. Appointments for the other COVID-19 testing sites in Ottawa are made through their online booking system.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending.