Community services

Close-up of a young woman looking away

What is the Assertive Community Treatment (ACT) Team ?

A team of mental health professionals that provides specialized services to people presenting severe and persistent mental disorders. Our team offers support and guidance in the person’s living environment.

What is ACT’s mission?

To provide customized, person-centred services in order to improve quality of life, autonomy and foster a sense of empowerment.

Who belongs to ACT?

  • psychiatrist
  • team leader and team manager
  • program assistant
  • occupational therapist
  • social worker
  • nurses
  • community rehabilitation and addiction workers
  • peer support worker

What services are offered?


  • symptom control assessment
  • pharmacotherapy
  • individual therapy
  • integrated mental disorder and addiction treatment (drug, alcohol and/or prescription drug abuse)


  • housing support
  • daily living support (medication management, budget and groceries)
  • education support
  • employment support
  • socialization and recreation
  • skills development

Other services:

  • crisis intervention
  • advocacy
  • family and social network support and education
  • partnerships with other resources

Our services are available 24 hours a day, 365 days a year.    

Who is ACT’s services for?

The ACT serves a Francophone clientele 16 years of age or older residing in the Ottawa area.

Our services are primarily intended for people diagnosed with schizophrenia, mood disorders or other psychotic disorders (schizo-affective disorder, for example).

Among this number, we give priority to people confronting significant functioning difficulties related to housing, social skills, employment or education.

And among this number, we give priority to people who meet the hospitalization criteria established by the Regional Advisory Committee (average of 150 days in 3 years or 50 days in the previous year).

Who can request ACT services?

  • family doctors
  • psychiatrists
  • community agencies
  • hospitals
  • persons with the mental disorders addressed
  • family members and friends
  • health care professionals

Service request procedure

Our centralized reception service takes requests from Ottawa area assertive treatment teams. It then forwards these requests to the ACT which evaluates each person to establish his/her eligibility.

For more information or a service request form, please contact the centralized reception service at 613-722‑6521, extension 7325.

Our centre offers services in French and in English to people with a mental health disorder or experiencing psychosocial stress.

Who are we?

Our team of regulated health care profession members works in the following fields: occupational therapy, psychiatry, psychology and social work.

What services do we provide?

  • assessment
  • referral
  • education
  • individual, group, couple and family therapy
  • psychiatric consultation 

Who uses our services?

Our services are for persons 16 years of age or more who live in the United Counties of Prescott-Russell.

How can I obtain these services?

Simply contact us by telephone or in person. A family physician or community organization can also refer patients to our services. We provide psychiatric consultations at the request of physicians.

We provide our services by appointment only. We are not an emergency service.


Telephone: 613-446‑5139
Toll-free: 1‑800‑267‑1453
Fax: 613-446‑5256

Patients with an appointment at Hôpital Montfort will receive an automated confirmation call up to 5 days prior to their appointment. 

2741 Chamberland Street
Suite 206
Rockland, Ontario
K4K 0B8

We also have an office in Casselman.

The mission of the community program Aging at Home is to prevent the hospitalization of seniors who live in institutions and present behavioural disorders. 

One psychogeriatric nurse and one psychogeriatrician are mandated to complete a recommendation report based on a thorough assessment. To do so, they meet with the client, family and the institution’s multi-disciplinary care team to gather information.

As needed, clients, family and the multi-disciplinary care team receive training and education sessions 

Who can use this service?

Aging at Home provides services at four long-term health care institutions: Montfort LTCC, Marochel Manor, Sarsfield Colonial Home and Élisabeth‑Bruyère Continuing Care.

It is specifically intended for persons 65 years of age or more who present behavioural problems, and people under 65 years of age diagnosed with age-related dementia.

How can I access this service?

The institution’s general practitioner submits requests for service.

Through this new initiative by the Ministry of Health and Long-Term Care, a psychogeriatric nurse provides training subject to strict standards to personal support workers (PSW). They become the “champions” of behavioural problems in their institution. In addition to providing advice to the PSW that she trains, the nurse helps develop plans of care. She also educates and supports clients who are not registered in the Aging at Home program.

Community Treatment Orders exist under the Mental Health Act. They provide a complete community-based treatment and monitoring plan for persons with a severe and persisting mental illness. Their objectives are to reduce the frequency or length of hospitalizations and improve compliance with treatment. Three coordinators serve the Champlain area by raising public awareness while ensuring compliance with procedures and respect for the rights of clients. One coordinator is assigned to Hôpital Montfort; she provides services to residents of Ottawa and rural areas in particular. For more information, please contact the Community Treatment Order Coordinator at 613-746‑4621, poste 3959. 

  • Ottawa and Region Distress Centre: 613-238-3311
  • Tel-Aide Ottawa: 613-741-6433