Being a volunteer

Close-up on a badge reading "J'aime les bénévoles".

Our volunteers

  • Over 265 volunteers work closely with staff, day in and day out, to greatly enhance the quality of patient services
  • Over 48,000 hours of service in 2018
  • Our volunteers belong to different cultures and different age groups


  • An enriching and dynamic environment
  • Recognition activities
  • Free parking when you volunteer
  • Snack cards
  • Corporate discounts and health and wellness activities

Role and contribution

The contribution of volunteers adds value to Montfort's services and improves the quality of life of patients and hospital staff.

All volunteer programs are accompanied by training with an experienced volunteer to familiarize yourself with your task description as a volunteer.

Each volunteer has an obligation to respect the confidentiality of the information to which they have access. To do so, they must sign a confidentiality agreement.

A volunteer is...

Our volunteers belong to different cultures and different age groups. Some are students who aspire to employment in a health profession. Others are retirees who want to continue giving back to the community.

Volunteers are people that have in common an ability to communicate in French and English as well as a strong desire to give their time to change people’s lives. The minimum commitment is for a period of four months, four hours per week.

Volunteering at Hôpital Montfort means having the opportunity to:

  • Give back to the community
  • Build relationships and be part of a dynamic and warm team
  • Growing, succeed and develop new skills
  • Be in an academic hospital environment that has received several honours, including an accreditation with exemplary standing from Accreditation Canada in 2014 and 2018The volunteer’s role

Here are a few examples of the tasks performed by volunteers at Montfort.

  • Warmly greet patients and visitors as they arrive at the Hospital
  • Reach out to patients and visitors and offer them assistance
  • Accompany patients or visitors to their destination or show them how to get there
  • Respond to requests for general information
  • Guide patients during registration and invite them to take a number and sit in the waiting room
  • If a person is not in the right location, accompany him or her or explain how to get there
  • Provide support to patients to the clinic waiting room
  • Ensure that the registration waiting room runs smoothly
  • Provide a friendly and warm presence and lend a sympathetic ear to patients
  • Talk with patients
  • Offer to play cards or games, to read or provide other pleasant distractions
  • Accompany patients who have staff permission to leave the unit (e.g., to the prayer room, boutique, cafeteria, etc.)
  • Listen to patients’ concerns and needs
  • Provide a friendly and warm presence and lend a sympathetic ear to patients
  • Accompany patients who are permitted to leave the internal unit (e.g., go to the boutique, cafeteria, Zen Garden, etc.)
  • For patients who are not permitted to leave their unit, offer to buy them a newspaper or a coffee
  • Offer to play cards or games, to read or provide other pleasant distractions
  • Provide support to families and visitors on the unit
  • Provide support to patients nearing end of life
  • Respond to the needs of patients and their loved ones
  • Complete the care provided by healthcare professionals and qualified staff
  • Provide an attentive, cordial and comforting presence to patients and their loved ones
  • Respond where possible to emotional, social and spiritual needs, taking into account the limits of the volunteer’s role
  • Ensure a warm and discreet presence
  • Provide any other service that can bring support and comfortt
  • Visit patients of all cultures and beliefs
  • Provide spiritual support
  • Bring comfort to patients and their loved ones
  • Offer communion
  • Serve the needs of patients, employees and visitors by selling various items including gifts, flowers, books, newspapers and candies
  • Welcome and serve customers with courtesy
  • Open or close the boutique
  • Restock merchandise
  • Participate in fundraising events
  • Respond to various needs at the Hospital such as the vaccination clinic or special events
  • Provide administrative support in various departments

Time commitment

Hours of work depend on the number of hours that a volunteer is able to provide as well as the needs of the various departments or services. The recommended length of a work shift is four hours per week. Volunteering is a commitment: we rely on our volunteers to remain involved for a minimum of four months.

Become a volunteer

Unfortunately, due to the current COVID-19 pandemic, we are not accepting new volunteer applications at this time.
Volunteers at Hôpital Montfort play a very important role however we have their safety and health at heart.
We thank you for your interest in Montfort and hope to welcome you soon.

Association des bénévoles

Mission: The mission of the Association des bénévoles is to provide a range of activities centred on the quality of life of patients and their significant others. Our volunteers provide patients and hospital staff with moral, psychological and physical support.

Vision: The commitment and passion of our volunteers enhance the quality of life and services provided at Montfort. The outcome is a humanist approach rooted in the Hospital’s core values, and openness to innovation.

Values: The Association des bénévoles and its members’ daily actions are guided by respect, engagement, compassion, quality of services and Francophone identity.

Contact us

If you would like more information about volunteering at Montfort or if you have any questions, please contact the Volunteer Services:

Telephone: 613-746 4621, extension 2029 or 2019
Fax: 613-907 8040

Mailing address:
Hôpital Montfort – Volunteer Services
713 Montreal Road, Room 2C212
Ottawa, Ontario   K1K 0T2